sbcglobal mail not receiving mail.

Hello @tjdavis222 ,

We understand your concern and know how inconvenient it is not to receive mails!

Let’s work on a fix and change this experience for you.

 We recommend that you follow the troubleshooting steps:

• Check your email size. If your email is too big, it may not be sent.
• Be sure you’re using the correct recipient email address. If not, you may get error messages like Failed Delivery or Problem Found - Message Not Sent.
• Try signing out of your email account and signing back in.
  Check your spam folder for missing emails!
• If you are using an email app, consider using OAuth or a Secure Mail Key to  access your emails. OAuth (Open Authentication) is a secure feature that encrypts your credentials to better protect them from hackers.
• Reset your email password, and be sure to sign out of every browser or app you are signed in, and sign back in with the new password.
• If you are using a 3rd party mailbox like Outlook, disable it to make sure that the mailbox is not causing the issues.
• Sometimes non-AT&T emails are blocked for spam. If this is done in error, check out our AT&T Postmaster Support page.

You can also take a look at our email troubleshooting guide for additional help with any email issues.

Also, please feel free to visit our website to have a better understand on how to work around your Email concerns!

We hope this helps!
Leon (AT&T Community Forum specialist)

the email I sent to my sbcglobal was a reply and I only typed "Hey" so I know the email size isn't an issue and I couldn't have typed the email address wrong since it was a reply. I have had this issue for years but I didn't need to use it up to this point. I reset my password back in 2020 and that didn't fix the issue. I've also tried signing in on different browsers, different devices, and different wifi/cellular data. I also don't use mailboxes or email apps. 

Hello @tjdavis222, thanks for bringing this to our attention!

We clearly understand now and can see that you have followed the troubleshooting steps earlier. Let’s make up for the invested time and clear things up for you!

Please follow these advanced troubleshooting steps below:

• Clear the cache and cookies on your browser.
• Reset your email password to resync your account to your login credentials.
• Check for new or pending browser updates and install them.
• Verify that your browser accepts cookies.
• Enable JavaScript, and make sure it’s up to date.
• Disable browser tools or add-ons to see if they’re causing issues with email access.
• Enable Adobe Flash Player and make sure it’s updated.
• Check the settings of your firewall, antivirus programs, and anti-spyware software.

Let us know if this helps!

Leon (AT&T Community Forum specialist)

@ATTHelp 

I did all of this and it still isn't working. Adobe stopped supporting Flash Player back in 2020. 

Hey again @tjdavis222,

We got you, lets get this sorted out as soon as possible.

Log into your account through http://sm.att.com/a90b044d nd check if you can receive any emails there.

Ensure Email settings are correct, as well as forwarding settings and filter settings. 

You can call: 1 (909) 242-8633 if the issue persists.

Let us know how it goes after you try this.

Feel free to reach out to us for further assistance.

Thank you,

JamesR, AT&T Community Forums Specialist

@ATTHelp 

I tried calling the number you gave me several times between yesterday and today and it would just ring for several minutes and then hang up.