New Member
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3 Messages
Not Found on Accelerator
Getting the error message while on desktop with Chrome browser, suddenly cannot access ATT Yahoo email after trying some steps to reconnect to an old SBCGLOBAL email account. I cleared the cache but I am hesitant to change the password as some have suggested.
No problems with my mobile getting into my mail accounts as before.
I can reach Yahoo mail on Edge and Chrome incognito temporarily but I don't want to have to work with 2 browsers.
ATTHelp
Community Support
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215.6K Messages
10 months ago
We can help you fix this error message and access your email on your desktop, ddass88.
We'll be sending you a Direct Message to provide more information. Look for the chat icon next to the bell icon in the upper right corner of the page.
Talk to you soon!
Aminah, AT&T Community Specialist
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ddass88
New Member
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3 Messages
10 months ago
Problem got solved, and I hope it doesn't happen again. Thanks
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younkint
Teacher
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27 Messages
10 months ago
Wish you'd have posted the remedy, ddass88. Same problem here for days now with my sbcglobal account.
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ATTHelp
Community Support
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215.6K Messages
10 months ago
Hey @younkint, let's work on your email together.
In order to continue, we'll need to speak privately. Please meet us in a DM via the direct message inbox in the top right corner of the screen. We'll be messaging you there shortly.
Tyler, AT&T Community Specialist
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ddass88
New Member
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3 Messages
10 months ago
No idea what I did that finally worked. Cleared the CACHE twice, rebooted twice. Finally it came around. MAGIC?
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younkint
Teacher
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27 Messages
10 months ago
Too late for me, folks. Late yesterday an AT&T rep was on the phone with me and informed me that my email address had been somehow used in some spam attack. Mind you, they didn't actually have control of my account. Nevertheless, AT&T/Yahoo made the decision to kill my email address dead forever and ever.
Naturally, I am now stuck in a giant Catch 22 of trying to verify a new email address (certainly not AT&T or Yahoo) with around a quarter of a century of internet accounts (hundreds of them). Many of these accounts are serious business indeed, including banking, medical, etc. I've already had to close several accounts that had no way to verify without using the old (now defunct) email address.
Not a happy camper here...
So, for me, "Not found on accelerator" means that the address is dead and buried forever.
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ATTHelp
Community Support
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215.6K Messages
10 months ago
Hey @younkint, let's work on your email together.
We sent you a DM. Please check the direct message inbox in the top right corner of the screen.
We hope to hear from you soon!
Tyler, AT&T Community Specialist
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aliencds
Contributor
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13 Messages
10 months ago
ATTHelp! Can you assist me too. Locked out of my SBCGlobal account and I know the password!
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Cj9321
New Member
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2 Messages
8 months ago
I’m having same problem. Att can you help me?
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