how to add bellsouth email through Outlook 2016 on apple 14plus?

Hi, @elisecampbell, we would be happy to assist with your Outlook email access.

First we would like to verify that the credentials being used are correct.

We would first recommend clearing your cache and cookies, as this can clear any unwanted settings / data that can effect signing in.

We suggest then resetting your password, as this can re-sync your account and email.

Afterwards, try signing into Currently, to verify that you are able to access the email with the credentials.

Once you have verified you are able to sign in via Currently, please make sure to check your POP3 and IMAP settings.  As well as making sure to create a Secure Mail Key.  This will be necessary, as AT&T's email services require Open Authentication, and this will allow applications that do not use it have access to our email systems.

Please give the above a try, and let us know how that works for you, we may need to take a closer look into your email, or escalate this to our email specialists if it does not.

Daniel, AT&T Community Specialist

Daniel...thanks very much for your reply.  I have followed your instructions, multiple times! (I now have so many secure mail keys, ATT must think I am crazy!) Plus I think I have previously tried every solution known to man...nothing has yet been successful  After soooo many hours of just trying to get my Outlook 2016 email  (I have Microsoft 365) to work on my iphone14 with my bellsouth domain....WHY OH WHY is this so difficult???!!!  I have had my bellsouth.net email for over 20+ years...I really don't want to change a zillion locations.  At this point I can't even remember how I lost it...I used to have it and now it is gone.

I use my email everyday and having access on my phone is critical.  I am beyond frustration at this point! is there no hope??

Thanks for trying our suggestions, @elisecampbell! 

We recommend you reference our Outlook 2016 setup guide to make sure all the settings are correct.

1. Open Outlook, select File, then Add Account.
2. Choose Manual setup or additional server types.
3. Select POP or IMAP.
4. Fill in your user details.
   • Enter your name as you want it to display to others.
   • Enter your full AT&T mail address.
5. Enter the server information.
   • Account Type - Select IMAP or POP3.
   • Incoming mail server - Enter imap.mail.att.net (IMAP) or inbound.att.net (POP3).
   • Outgoing mail server - Enter smtp.mail.att.net (IMAP) or outbound.att.net (POP3).
6. Fill out the logon information:
   • User Name - Enter your full email address.
   • Password - Enter or paste your secure mail key.
   • Check Remember password and Require logon using Secure Password Authentication.
7. Select More Settings.
8. Complete Outgoing Server info.
   • Check My outgoing server (SMTP) requires authentication.
   • Select Use same settings as my incoming mail server.
9. Complete Advanced info.
   • Incoming server - Enter 993 (IMAP) or 995 (POP3).
   • Use the following type of encrypted connection - Choose SSL.
   • Outgoing server - Enter 465 (IMAP and POP3).
   • Use the following type of encrypted connection - Choose SSL.
10. Select OK and then Next. Outlook will test your account info. If everything passes, select Finish.

If this doesn't help, please let us know. We may need to take a closer look at your settings in a direct message.

Raiden, AT&T Community Specialist