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PabloK's profile

New Member


1 Message

Tuesday, May 23rd, 2023 8:01 PM

Can not get email

Set up my & my wife's email accounts ( The only differences are the user ID's. Passwords are the same. I "CAN" access my email.

My wife's log in yields the following error message. "NOT FOUND ON ACCELERATOR. Your request on the specified host was not found. Check the location & try again".

Here is a puzzler. When I log in to "my," account under my username, the web page shows  two (2) users. My & my wife's, followed by "CHECK MAIL" links. I click on mine & i get my email account. When i click on my wife's "CHECK MAIL" link, I get the above error message.

Paul K

Community Support


221.1K Messages

4 months ago

Glad to assist with your wife's email account, PabloK.


The Not Found on Accelerator error message means that the email address was either terminated or suspended. We can check to make sure. We'll send you a Direct Message. Look for the chat icon in the upper right corner of the page.


Aminah, AT&T Community Specialist

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