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satscout
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Tutor

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30 Messages

Thu, Sep 9, 2021 11:45 AM

Yahoo webmail page keeps going "offline"

Yahoo's servers keep going "offline" repeatedly while the webmail page is open - it doesn't matter what browser or which PC, or which email is logged in (mine, my husband's, or my son's). The error usually says "Secure connection failed" if I try to refresh the page, or "Secure connection reset". If the page is already loaded and the "No internet" red error box appears, I can tell it's NOT my internet because universally other pages load just fine. It's just... Yahoo. And something about mail.yahoo.com that is screwed up. This happens every day, several times a day, and usually when I don't have the time to wait for it to resolve so I can check my email, aka at the worst possible times. I know we're stuck with Yahoo's interface for webmail. What can be done to prevent their site from stopping completely when trying to access email? The problem is only getting worse. And it's not the PC - this one is brand new as of May and all the software is up to date.

New Member

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4 Messages

3分前

I've been having this problem for the last few weeks with my @att.net e-mail on my desktops and my laptop, in multiple browsers.  It's fine and then it's not, but yet I'm not disconnected from the internet and can freely browse in a new tab.  I clear my history/cache/cookies several times a day.  My work e-mail is thru Outlook and it is not effected.  All of this tells me it's not my ISP or my gateway, but seems to be a Yahoo issue.  

satscout

Tutor

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30 Messages

3分前

It still does it with mine too, not as gosh darn several-times-within-15-minutes bad like months ago, but it still happens. Again, across browsers and across devices, my computer, my son's computer, and my husband's tablet IF he tries via browser and not via client (we both use BlueMail on our tablets). It is a Yahoo problem that Yahoo is trying to pass off as an AT&T problem, and without AT&T pressure - which AT&T isn't likely to exert, apparently - Yahoo will not be motivated to solve anything.

For the record, lately I've been getting a situation where when it does that, it will "log me out" and when I attempt to "log back in", I will get the message that I have had too many logins and need to change my password. Then if I try to pull up a clean tab or window, type in mail.yahoo.com directly, and get the "you have to change your password" error... I just "change" my password to my password and it lets me in. That is most definitely a Yahoo problem and not an AT&T problem; if it were an AT&T problem, it wouldn't allow me to "change" my password to my current password in order to be allowed back in.

When Yahoo's interface does this, logging in to currently.com doesn't work (that is, attempting to log in to currently.com and get to email via the back door yields either the "no connection/you are offline" message or the "you need to reset your password" message). If it were an AT&T problem, "resetting" the password to the exact same thing wouldn't work because when AT&T asks you to reset your password, it HAS to be different. The system won't permit you to change your password to the exact same thing you already had. It's a Yahoo problem; whether a sync issue or what doesn't matter. It's something Yahoo has the ability and/or authority to fix (the two meanings of "power"), but they choose not to deal with it as long as "eventually" people get their webmail access back.

tonydi

ACE - Guru

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7.5K Messages

3分前

Moving this entire thread to the new Email forum.

New Member

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1 Message

3分前

Hi Satscout, I have had this issue across multiple devices and I am no S/W expert, but like you I have felt it was a Yahoo Mail issue since that is the only app that this happens with.  I run Win 7 Ultimate 64-bit, and turned off Windows updates years ago and never had an issue of any type on my desktop PC which I built.  BTW, I run Comodo Internet Security free edition, and Firefox.  I like tabbed browsing and I'm lazy and leave multiple tabs open on pages I hope to get back to; never an issue on other sites than Yahoo Mail, it says 'No Internet connection' as you said.  My work around is kinda of easy, and a good tool to learn.  Right click in a clear area of the bottom task bar and left click 'Start Task Manager".  You will see a Windows Task Manager pop up with Tabs inside it. Left click the processes tab, then left click the memory sub-tab.  If you click memory more than once it will cycle, showing your processes that are using the most, and the least of your system RAM memory.  Leave it where the most is at the top, usually your browser, ie. Firefox in my case.  High light it and at the lower right click 'End Process'.  Repeat this until your browser window closes.  You can then either re-open the browser, and click 'Restore Tabs', and you will be back to normal, -or- Restart your PC and you will be able to do the same.  Hope this helps with your issue.

Scott Barber.

New Member

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4 Messages

3分前

Thanx, Scott.  I tried it and I thought just maybe.....but it only lasted for about 40 minutes.  

New Member

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1 Message

3分前

I feel your pain, everyone, because I too am also a "victim" of this issue which the powers that be seem to think lies with the individual user. What are the odds of it being an individual browser issue or something to do with our password and NOT YAHOO itself...when ONLY the Yahoo Mail tab is saying there's no Internet connection, but yet we can connect to any other website in another tab? Furthermore, it happens with different browsers. How can that be a browser issue? I can't believe they are trying to sell us that load of crap. It certainly can't be our ISP's fault because Cox is my provider...not AT&T...and yet I have the exact same issue as everyone else with the connection going offline.

In the meantime, until Yahoo finally admits it's their problem and they fix it, Scott's solution posted on July 4, 2022 is the exact same workaround that I have successfully been using for the last...year or so when this issue first arose. Reboot your browser to load the previous session and it should reconnect.

One of these days, maybe we'll read yet another "big coverup story" about how Yahoo kept this secret (for whatever reason yet to be revealed) just like Apple was caught slowing down phones so people would be driven to purchase new ones. But we all know that it is NOT US nor our browsers nor passwords.

If anyone finds a permanent fix that PREVENTS this from happening at all, I sure hope you share it with everyone. Keep hanging ten surfing the curl, and be careful to avoid the crest of that Internet wave, collapsing on your head everyone.

satscout

Tutor

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30 Messages

3分前

I concur with the caveat that clearing cache and cookies is also required when reloading the browser while preserving session data. Unfortunately, that also results in having to log in to AT&T again - which often results in being told that I can't log in because I've made "too many unsuccessful attempts" - all results of Yahoo's crap interface - so I have to "reset my password to continue". I reset it to the same thing and continue, and get it to work (for a short while). Unfortunately, this move also means breaking the confirmed connection between my tablet and/or my phone, meaning having to log in fresh on those devices in order to read mail on them with the same (Edited per community guidelines) password I've been using... which is a total pain in the rear, and all avoidable if Yahoo would just fix the problem they are causing. The watershed effect of the solutions is almost as annoying as the original problem. So my annoyance/anger with Yahoo continues and grows...

(edited)

New Member

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2 Messages

2分前

This problem starting happening with my Yahoo email when I bought the Dell XPS w/windows 11. That's the only change point. It's very annoying as it stops working randomly, even as you're typing an email. The "No Internet Connection" message appears in the yahoo notification popup box (same style box that says "message deleted" or "message sent", etc.) Closing the window and trying to access it again works but it's very slow as it tries to re-establish the connection.

No problems when I use yahoo email on my phone or on my old Dell computer. People on the Xfinity forums are complaining about the same issue so it looks like this is a Yahoo issue. Everyone needs to keep calling Yahoo support and bomb them with complaints.

New Member

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2 Messages

2分前

Update: If you have a Dell XPS search for and open the Killer Intelligence Center app, go to the lower right hand corner which says "quick settings" and move the "Prioritization Engine" button to "off".  This app sets resources on your computer and prioritizes gaming to #1. Websites like Yahoo are set to #4 and apparently Yahoo can't handle the slower speeds.  Doing this instantly fixed my issue and it hasn't happened since.

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