Available Now: Buy the new iPhone 14, iPhone 14 Pro and iPhone 14 Pro Max from AT&T!
Need to update email settings?
jpkatz's profile

Contributor

 • 

2 Messages

Fri, Aug 19, 2022 4:56 AM

Yahoo sub-mailbox not syncing

I have a main Yahoo email with the  sbcglobal.net domain, and a sub-email address that I have used for years. The secondary email now has a red warning sign, and shows the message "this mailbox is not syncing with Yahoo and needs permission to resume. This can happen because a security setting or password was changed."  I haven't changed the password, and both were working 2 days ago. The main email is working fine, and I can access the secondary one but only see older messages (no new messages in 2 days). When I try to follow the links to log in to AT&T I get caught in an endless loop of logging in and logging off but haven't found a way to actually solve the problem. HELP - I use the email a lot and have business I'm trying to transact but can't get access!

ATTHelp

Community Support

 • 

200.6K Messages

2 m مضت

Let's help get your email working, @jpkatz!

 

We recommend resetting your email password. This can re-sync the email and potentially alleviate the error you're getting.

  1. Go to att.com/myatt.
  2. Select Forgot password?
  3. Fill out the password info.
  4. Choose security questions or temporary password and follow the prompts. If you choose a temporary password, we’ll let you know where we sent it.
  5. Create your new password.

Let us know if this helps! If not, there are a few other steps we can take.

 

Lacey, AT&T Community Specialist

New Member

 • 

4 Messages

1 دقيقة مضت

I have the same problem, on 2 sub-mailboxes now. One of them started several days ago, the second today. I've had this problem before and I struggle so long and try so many things that I never remember what fixes it. I have tried the recommended reset your password as mentioned below, but I will do so again in hopes that something will shake loose and fix this.

ATTHelp

Community Support

 • 

200.6K Messages

1 دقيقة مضت

We'd be glad to help you with your email, BoRoJr_CommForum.

 

Let us know if the suggestion to reset your password worked, or if you need further assistance.

 

Aminah, AT&T Community Specialist

New Member

 • 

4 Messages

1 دقيقة مضت

Unfortunately, no, it didn't help. I took notes on what I did.

Went to https://www.att.com/my/#/login, as instructed

was already logged in, so I logged out and went to the link afresh

was redirected to

https://signin.att.com/dynamic/iamLRR/LrrController?IAM_OP=login&appName=m14186&loginSuccessURL=https%3A%2F%2Foidc.idp.clogin.att.com%2Fmga%2Fsps%2Foauth%2Foauth20%2Fauthorize%3Fresponse_type%3Did_token%26client_id%3Dm14186%26redirect_uri%3Dhttps%253A%252F%252Fwww.att.com%252Fmsapi%252Flogin%252Funauth%252Fservice%252Fv1%252Fhaloc%252Foidc%252Fredirect%26state%3Dfrom%253Didp%26scope%3Dopenid%26response_mode%3Dform_post%26nonce%3Dsr2ZvEbY

selected Forgot Password, as instructed

was directed to

https://identity.att.com/identity-ui/fpwd/lander?origination_point=tguard&trid=6350d436447b62dddb2526d83ea41ae0640acb35&appName=m14186&Return_URL=https:%2F%2Foidc.idp.clogin.att.com%2Fmga%2Fsps%2Foauth%2Foauth20%2Fauthorize%3Fresponse_type%3Did_token%26client_id%3Dm14186%26redirect_uri%3Dhttps%253A%252F%252Fwww.att.com%252Fmsapi%252Flogin%252Funauth%252Fservice%252Fv1%252Fhaloc%252Foidc%252Fredirect%26state%3Dfrom%253Didp%26scope%3Dopenid%26response_mode%3Dform_post%26nonce%3Dsr2ZvEbY&Cancel_URL=https:%2F%2Foidc.idp.clogin.att.com%2Fmga%2Fsps%2Foauth%2Foauth20%2Fauthorize%3Fresponse_type%3Did_token%26client_id%3Dm14186%26redirect_uri%3Dhttps%253A%252F%252Fwww.att.com%252Fmsapi%252Flogin%252Funauth%252Fservice%252Fv1%252Fhaloc%252Foidc%252Fredirect%26state%3Dfrom%253Didp%26scope%3Dopenid%26response_mode%3Dform_post%26nonce%3Dsr2ZvEbY&lang=en-us&focusid= 

<<the url had my user ID here. I've removed it from these notes>>

filled in User ID and last name

was directed to 

https://identity.att.com/identity-ui/fpwd/selectmethod

and choose to answer my security questions

was directed to

https://identity.att.com/identity-ui/fpwd/answersecurityquestions

and answered security questions

was directed to

https://identity.att.com/identity-ui/fpwd/lander/preset

and supplied new password

got success page

https://identity.att.com/identity-ui/fpwd/resetsuccess

I waited a day to see if time would make a difference. It hasn't.

I have noticed one thing, though, that may or may not make a difference. Both of the 2 sub mailboxes that are locked show 999+ messages.

So, yes, please, help me. I know there is important email I need to see 

ATTHelp

Community Support

 • 

200.6K Messages

1 دقيقة مضت

Thank you for that information, BoRoJr_CommForum.

 

We'll send you a Direct Message to provide more information on how to proceed. Look for the chat icon next to the bell icon in the upper right corner of the page.

 

Aminah, AT&T Community Specialist

New Member

 • 

4 Messages

1 دقيقة مضت

I received the DM and am following the instructions to call the Digital Assistance Center.

tonydi

ACE - Guru

 • 

7.5K Messages

1 دقيقة مضت

Which begs the question, was there some reason ATTHelp couldn't just post that number rather than do a DM?

New Member

 • 

4 Messages

1 دقيقة مضت

@tonydi, I don't know the answer to that question. @ATTHelp?

But, as for status on my trouble, I spent 40 minutes on hold waiting for a support rep. Another 40 minutes with the support rep. Here's what I learned, but bottom line is the issue is still unresolved.

First, when clicking on the not syncing, red triangle error icon which goes to the log in screen, I was logging in using my AT&T .com account User ID. I was told to log in using the sub-account email as the User ID. That breaks the endless loop, but the separate pop-up window has only the subaccount email, not the base account and all sub accounts.

To get back to the base account I have to sign out and sign back in, but the error is still present.

I was told I should try changing all of the passwords, so I did, making sure all of them were the same, including my AT&T .com account. A very tedious process. And, strangely, steps/pages were not the same for all of the accounts/subaccounts. Regardless, I did, but the issue still persists.

I can, though, log into any of the subaccounts if I do so directly, using their email as the User ID on the AT&T login screen. Not idea, but better than not being able to access the email at all.

I will continue to try to resolve this and post what I find out.

tonydi

ACE - Guru

 • 

7.5K Messages

1 دقيقة مضت

What a cluster.  Given all you've already gone through and who knows what else may still be in your future, I urge you to consider the advice I've given hundreds of times this year about the Yahoo/AT&T email service.  Find a different provider. 

This is not all going to go away and you'll suddenly have a trouble-free experience going forward.  History has shown it's just one disaster after another with these people  Heaven forbid that you get hopelessly locked out of one or more accounts and then can't get your email out.

Anyway, glad that you did finally make your way back in.  🤞

Need help?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.