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Bottomzone
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The 5th element!
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22 Messages

Wed, Jun 22, 2022 10:09 PM

Yahoo Mail Keeps Logging Me Out!!!

After reading my emails for about 10 minutes, I can't open any more emails. When I refresh the page, I keep getting logged out and have to log in again to continue reading my emails.

New Member

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3 Messages

2 m مضت

I too am experiencing the issue and it began with the last internal server/system upgrade or update that AT&T performed. This is NOT an issue with anyone's browser. My email address domain is @prodigy.net and is part of SBC Global. Clearing the cache, deleting cookies, etc., is not a resolution let alone a solution. The connection to the email server is timing out on their end and we're being, quite literally, disconnected from the email servers that support the SBC Global clients. We are treated as though we are 3rd-party customers. Prior to AT&T's acquisition of Yahoo Mail, I didn't experience these types of problems.....AT ALL! 

AT&T needs to hear its former Yahoo/SBC Global network and email customers when we say, we are NOT your 3rd-party customers so PLEASE STOP treating us this way and listen to our complaints so that you can find a solution!

Mamacat104

Mentor

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271 Messages

2 m مضت

@aht123   I sure agree with you... never had an issue with my email ever until Yahoo started taking control and making Changes.. Then there was a long time that all worked okay but started having issues several months ago and no solutions they say to do works...    AT&T needs to get with yahoo and make the fix the mess they created..  Yahoo.com accounts don't have this issue...  I agree.. I'm feeling much like a 3rd party customer that they want to kick under the table.. AT&T is quick to increase your cost of the internet but they aren't helping the customer and getting this mess fixed with our emails.    We shouldn't have to go through this ...  this mess has gone on way too long now... 

Mike1000

New Member

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32 Messages

2 m مضت

Mamacat104, you do know that Yahoo took management control of the AT&T legacy accounts many years ago, right? So have you always had these issues or is it only in the last 1 year. As previously mentioned in this thread the problem appears to be on the AT&T side, not Yahoo. It's a log-in/getting logged off issue which goes through AT&T. Once you get logged on I'm guessing you are fine with doing your emails until the time you get logged off out of the blue. That's AT&T.

You do know also that your ALL CAPS responses are almost unreadable & are probably ignored by most people as well as AT&T, right?

New Member

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10 Messages

2 m مضت

Hi, bottom zone. I am talk texting so please forgive any syntax and grammatical errors. I have encountered this problem before myself. Try logging out of your AT&T Yahoo email. Then close out any other tabs that could possibly be open for your AT&T Yahoo email. Then go back in and you should get option to stay connected for 2 weeks without being logged out. As long as you are on your own device doing so. I hope this helps in some way

Mamacat104

Mentor

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271 Messages

2 m مضت

@Mike1000   Sorry about the caps.. I was angry.. I've called them, I have message them and they don't seem to care about us..  yes, I know Yahoo took over our accounts years ago.. When they first took over, had some issues and I dealt with AT&T and it was fixed..  had years that it was working fine until about a year ago... it started with me several months back and then it seemed to be okay when suddenly now, every time they log me off, I go through this mess to get back in...  Once I get back in, I'm okay and I stay logged in until they log me out after the two weeks..  (which means on the 25th, they will log me out again)..  I can deal with getting kicked our of my email every two weeks, but they need to fix this log in problem..  it's frustrating... I got locked out for 24 hours the last time I had to go through this mess...  Before all this insanity started,  When they logged me off, I just logged back in with no issues and was good again for 2 more weeks..  Now it's a nightmare trying to get logged in...  I'd be fine if they created a 2-step verification to be sure it is us who is logging in...I have that with other accounts where they text me a code and when I enter it, it completes my log in..    I had this same "too many attempts to log in" happen with my bank log in and when I called them, they fixed the problem in 5 minutes and I've never had another problem with them again.  It was something in the log in process that caused it.. easy fix.  When I am depending on my email every day, all day, because I get my bills through it, I panic when I can't get in...  I am one who stays on top of my bills and any requests I get from other places when they send me an email and so when internet is down or my email locks me out I get stressed and I panic...  And having worked with programmers when I worked, that bothers me that they don't get someone in there to fix this mess... If Yahoo is still controlling our emails (which I'm guessing they do since they have their name on it...  (it says Currently from AT&T/Yahoo+mail) on the top right of my email...  Then AT&T should be communicating with them to find out what is going on and get help to fix it... After Yahoo took over years ago and I had an issue, AT&T was working with Yahoo to fix the issue that arose.  so I think Yahoo should help AT&T fix this problem...  

Bottomzone

New Member

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22 Messages

2 m مضت

Hi PHONE_FORUM,

I've checked the box to keep me logged in for 2 weeks. Sometimes it works and sometimes it doesn't. Why such an establish communications company can't solve a communications problem is inexcusable!

Mike1000

New Member

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32 Messages

2 m مضت

tonydi,

When you commented "AT&T has said that this all stems from a dark web transaction where a small sub-set of Yahoo/AT&T user's account info was sold." are you referring to the huge data breaches that Yahoo announced in 2016. That was definitely not a small sub-set as it supposedly reached all of Yahoo's 3 billion (yes, I said billion) user accounts. In 2016 there were about 200 million Yahoo accounts which had the email addresses & passwords for sale on the darknet market site.

I know I was told my accounts with/thru Yahoo were compromised but was told only my email & passwords were stolen. Appears to have been more than that.

Up till then I'd been paying approximately $20/month for the service & after that it dropped to $0.00. Of course now it has ads so I should probably convert to the Plus version for $5/mth to get rid of that.

But it does bring up a question... If AT&T manages all the legacy email accounts i.e. prodigy.net, sbcglobal.net, pacbell.???, etc from a log-in/log-out perspective why did Yahoo even have our information on their servers when it should have been only on AT&Ts?

Here's a link to Wikipedia's explanation to the Yahoo hacking...

https://en.wikipedia.org/wiki/Yahoo!_data_breaches#:~:text=The%20first%20announced%20breach%2C%20reported,1%20billion%20user%20accounts%2C%20Yahoo!

New Member

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13 Messages

2 m مضت

@PHONE_FORUM Thanks for jumping in. This thread is very long but I can tell you that everyone has tried every suggestion offered and nothing fixes this issue. The problem is that no one is sure, including AT&T or Yahoo (or so they say) what the issue is so there's no way to "fix" it. Well, there was a statement from @tonydi that "AT&T has said that this all stems from a dark web transaction where a small sub-set of Yahoo/AT&T user's account info was sold." Small sub-set? You mean the 500 million accounts that were hacked in 2014 or the 1 billion accounts that were hacked in 2013? https://www.nytimes.com/2016/12/14/technology/yahoo-hack.html  There have been no other publicly announced yahoo hacks since then, so since the problems we are all talking about on this thread seem to have started only in the past couple of months, it seems unlikely that the "dark-web theory" is accurate.  And @tonydi, it doesn't seem that you have every been forced to change your email after 15-20 years because if you had, you would know how incredibly time-consuming and difficult it is. Did you know that you can't export the folders from your ATT email account to any other email providers? Maybe you don't use folders - but you do sound like you're an organized type - but I can tell you that I have about 100 folders so it would be a VERY big deal to have to re-create them on a different account. But that is nothing compared to all the auto-pays and all of the websites that this email is attached to. It's pretty much like having to create a new identity. Sadly.

Mamacat104

Mentor

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271 Messages

2 m مضت

@awerlin   I agree with you....  and I remember that I saw something that yahoo was breached and we were told to change our email passwords.. I did that...  that should NOT have caused this log in problem, IMO...  My password was changed so there should not have this problem.. WHY punish people because some dark web got their email addresses... They really need to fix this mess....   I agree.. I like being organized also and have many folders with important information in it.. I not only have Auto-pay information that they send me, I have bills I pay and all those bills come to me in my email and go directly into a folder where I keep up with my bills..   

tonydi

ACE - Guru

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7.4K Messages

2 m مضت

@Mike1000  @awerlin  No, that's not what I was referring to.  I'm well aware of the incredible size of those breaches.  In fact, when I try to talk people into moving away from Yahoo-based email that 3 billion compromised accounts is one of the points I make.

But those happened years ago as you pointed out so it makes no sense that those would be part of this current problem.  The info about the current data breach came from the Exec Care team in the Office of the President at AT&T.  Clearly it has to be a fairly small batch of accounts otherwise the whole Internet would be aware of these problems and except for this forum and a couple of other places, you won't find any discussion about it. 

@awerlin   As for no publicly announced breaches, look at when Yahoo announced those breaches and compare when they actually happened.  And yet you base your theory why it can't possibly be a data breach because it hasn't been made public. 🤷‍♂️

I understand exactly how difficult it is to change email providers.  I've done major conversions for the company I worked for twice, involving over 200 users.  I've done it for my own personal email accounts 5 or 6 times over the years.  I never said it was easy. But at some point biting the bullet and moving on has to outweigh the stress, the loss of business, the inability to have contact with critical sources like doctors or banks and the countless other issues these people are facing.

As far as exporting your email, you're wrong.  I've outlined numerous times how easy it is with a Gmail account.  Their tool will bring over all of your email, in their folders, along with your contact list (if you opt for that) and it will continue to bring over new email for at least 30 days after you start the process.

But everyone just keeps pointing out how it's too much work to switch, too time consuming.  Well, one of my clients is an attorney whose entire work life is in an sbcglobal.net account.  All his legal correspondence, all of his contacts.  I've been hounding him for years to get away from that account.  No, too much work, I'm too busy, blah blah blah.

Well, a few weeks ago he finally couldn't do the forgot password dance any more and hit a roadblock like many others here have done.  AT&T has no way to verify he is the legit owner of the account since it was created before secret questions and cell authentication codes.  He isn't tied to any AT&T account either.  So essentially AT&T has told him to pound sand.

Now you want to talk how difficult it's going to be for him to move on? 

So I'm to the point where I no longer have any sympathy for those who continue to deal with this crap email service when they have options, no matter how difficult they may be.  It almost seems like some actually enjoy coming here day after day, week after week just to complain or commiserate or whatever it is that brings them here rather than spending the effort to get free.

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1 Message

1 دقيقة مضت

I'm having this issue as well. Given the spam and phishing that are becoming the norm in my att.net inbox, I'm going to migrate over to another email, probably gmail. Any suggestions, advice from anyone who has done this?

#AttNoHelp

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8 Messages

1 دقيقة مضت

@tonydi

Can you post the process to migrate again? Not only am I tired of repeated logins, I’m tired of getting the letters. What a waste of money ATT

tonydi

ACE - Guru

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7.4K Messages

1 دقيقة مضت

First you have to make sure you're able to log into your Yahoo/AT&T email at www.currently.com.  If you're locked out or need a password reset, the process at Gmail will fail.

In your Gmail account go to Settings, then See all settings, then to Accounts and Import.  The Import mail and contacts is the tool you'll use.  Make sure you have any pop-up blockers disabled as part of the process will need that capability.  Then just enter your Yahoo/AT&T email address and follow the prompts from there.  You can choose just to import email or contacts, or both.

Gmail will begin pulling your email into a special folder (including all folders that exist on your AT&T account) but depending on how much email needs to be transferred, it can take a while.  I had a client whose transfer took almost 72 hrs to complete!

Then it will also monitor the account and continue to pull over new email as it comes in.  That continues for 30 days so you have time to catch up on changing or notifying those you want to have use the Gmail account going forward.

New Member

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13 Messages

1 دقيقة مضت

@tonydi  A question about gmail migrating: once you’ve completed the process, can you still access and/or receive and send mail from your ATT email account? 

tonydi

ACE - Guru

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7.4K Messages

1 دقيقة مضت

Oh sure, Gmail just copies stuff, there's no effect on the Yahoo/AT&T account whatsoever.

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