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Bottomzone's profile
Bottomzone
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The 5th element!

New Member

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23 Messages

Wed, Jun 22, 2022 10:09 PM

Yahoo Mail Keeps Logging Me Out!!!

After reading my emails for about 10 minutes, I can't open any more emails. When I refresh the page, I keep getting logged out and have to log in again to continue reading my emails.

ATTHelp

Community Support

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203.5K Messages

5 months ago

Hey there @Bottomzone! We'd love to help you stay logged in to your Yahoo Mail. 

 

In order to best help, we may need to ask a few more questions:

  1. What domain is your email address under? For example, is it a bellsouth.net or sbcglobal.net email? Some of the domains under the AT&T network operate a bit differently from one another, and this will help us determine what's going on.
  2. When you get logged out, are you seeing any errors or notifications? If you are getting a 'timeout' notification, a few things may be happening.
    • There are multiple instances of your account open. Please double check that your email is not open in a different or the same browser.
    • A third party is attempting to access your email. You may want to reset your password to ensure your account's continued safety.
    • You have experienced a temporary internet disruption long enough to disconnect you from the mail server, and you were blocked after too many attempts to auto reconnect. 
  3. Are you able to log in to Currently? This is the website that we are able to support the most. Being able to log is an important identifier in how we diagnose what is going on.

Please let us know, and we can take a deeper look.

 

In the meantime, we would like to recommend a few troubleshooting steps to see if we can't resolve this with the information we do have.

  • Please clear the cache and cookies in your browser. 
  • Check to make sure that your browser is operating on the most recent update. We recommend using Firefox or Chrome when accessing your emails.
  • Reset your password to resync your account, or if you are using a 3rd party mail client, reset your secure mail key as well.
  • You can also check out our official forums post on email troubleshooting for a variety of helpful suggestions.

Please let us know if this helped. It would be our pleasure to take a deeper look.

 

Wesley, AT&T Community Forums

Bottomzone

New Member

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23 Messages

5 months ago

My email address ends in sbcglobal.net. 

What happens is after about 10 minutes, when I am trying to open an email, there is a message "Cannot open email. Please retry." The email will still not open after retrying. None of them will. The only way that I can open any more emails is to refresh the page which logs me out. I then have to log in again to open more emails. Also, when my emails won't open and I delete emails that did open, I get a message that the email cannot be deleted even though it is deleted. I've cleared cookie and my browsers are the latest version. Nothing is working!!!

New Member

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1 Message

5 months ago

I am having the very same issue.  I am also sbcglobal.net.

ATTHelp

Community Support

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203.5K Messages

5 months ago

Let's figure out why your email keeps logging you out, @Bottomzone

 

Were you able to try the password reset option that Wesley provided? This can re-sync your email and generally help with most login issues.

 

If that doesn't help, we'll need to try manually syncing your email account.

 

Raiden, AT&T Community Specialist 

ATTHelp

Community Support

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203.5K Messages

5 months ago

We're happy to help, anniecarilly.

 

Please try Wesley's suggestions and answer the questions he asked the original poster, so we can determine the best way to proceed.

 

We'll be awaiting your response.

 

Aminah, AT&T Community Specialist

Bottomzone

New Member

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23 Messages

5 months ago

I reset my password but the problem persists.

Farfala

New Member

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39 Messages

5 months ago

Just to let you know, myself and a slew of others have been experiencing these same issues since the very beginning of June. After going back and forth with "AT&T Help" and problems still persisting with everyone because the "help/support" they're offering is no help. The problem is an internal issue that has to be resolved within the AT&T/Yahoo system, not your computer. I thought my issues had resolved as of last week - a whole week without having to login repeatedly, etc. But then this past Sunday it started up again. Yesterday, no issues. This morning, I am not able to open my emails at all, no matter how many times I try to login and refresh. These guys don't seem to know what they're doing. So frustrating, and the Tech help is useless - sorry guys, but been through this several years ago and the only way this can be resolved is for AT&T/Yahoo to fix their system. You don't need to do anything with your computer because that is NOT the problem. And so....we wait and wait. Hopefully someone at AT&T/Yahoo will realize this and do something about it.

rabrenne

Mentor

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50 Messages

5 months ago

I can't open my emails this morning either.  They will open on my phone, but not on my computer (using any browser).  I hope they figure it out and fix it quickly!

Farfala

New Member

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39 Messages

5 months ago

That would be nice if they would only realize it's in their system. Let's see what tomorrow brings!

Mamacat104

Mentor

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282 Messages

5 months ago

@Bottomzone,  I am having the same issue with email.. I also am using sbcglobal.net  email...  It took me 20 minutes to even get back into the email and then when I tried to send an email to someone, it said I couldn't.. It wouldn't let me delete any junk mail.. I finally went to my gmail and sent my email and came back to my  sbcglobal.net email and was able to send a short email..   I wish they would fix this problem.. I've had it happen over and over and it's frustrating ..  especially since I get all my bills into this email...  it will take me a while to get my email for my bills switched over and I need this sbcglobal.net email to work...   

    I've seen  where att.net emails are also not working and are getting signed off like this so to say it is the legacy emails as the problem, is not true...  

     Now am getting emails from AT&T to upgrade my email on my phone with their app.. I don't want to use my email on my phone..  I use it on the computer..  phone is too small and things I need to send with my emails are on the computer... so I do my emails on the computer.. I only use the phone when it's an emergency message to someone...  

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