Yahoo email now asks for a mobile number to prevent lockout

Hi, xxss525.

We are sorry for the inconvenience this has caused.

As mentioned, we suggest that you reset your password. 

Let us know if this helps.

Marc, AT&T Community Specialist

We're here to help with your email login, @xxss525!

Have you attempted to reset the password via our online tool? Just view the steps under the section titled I don't know my password and you will have your password reset in no time.

Let us know if this helps!

CalebP, AT&T Community Specialist 

I know my password.  That is not the problem.

The problem is that when I visit mail.yahoo.com and enter my correct username and password I am presented with a page the insists that I give it a cell phone number.  There appears to be no way around this page!  Unless something changes then in order to get access to my email again I will have to either abandon yahoo or buy a cell phone (which I neither need nor want).

--Stephen

Hi, xxss525.

We suggest that you reset your password, as this will resync your account. We recommend that you wait a full 72 hours so that it can resync everything properly.

Let us know if this helps.

Marc, AT&T Community Specialist

I can try this but the screen literally says "Let's make sure you don't get locked out".  It is not a case of being locked out.  It is a case of AT&T doing a data grab and forcing me to enter a cell phone number before it will let me in.  As I stated, I know my password and the screen is not indicating that I am locked out (except by the fact that they do not have a phone number for me and will not let me in until I buy a cell phone).  I would very much like to NOT have to change my password just because somebody at AT&T wants some more information that they can use for marketing purposes or whatever it is that they think they need it for.

Hey, @xxss525! 

Is the pop up that tells you to enter a phone number preventing you from accessing your account? It may just be a suggestion from the website to increase security and make accessing the account easier in the future. 

We still recommend resetting your account, as it could resync your account. If you're worried about phone calls, you can sign up for our Do Not Call list to avoid them.

Raiden, AT&T Community Specialist 

Yes, I am prevented from going further until I give it something that is a number with 10 digits.  It doesn't even have to be a valid number. 111-111-1111 will make the submit button active but if I do that then I am going to be in a world of hurt since they say they will send a verification code to the number.  Seems to be a rather not very well thought out policy since not everyone has a cell phone number.  To be that insistent on this is rather shortsighted of whoever approved the policy.

OK. I reset my password and that made all of ZERO difference.

Hi, xxss525.

Thank you for the update. Please give it 72 hours, so that it can fully resync your email.

Let us know if this helps.

Marc, AT&T Community Specialist

whatever!