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New Member

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11 Messages

Wed, Jan 19, 2022 7:34 PM

Yahoo email now asks for a mobile number to prevent lockout

Without a cell phone what am I supposed to do now?

Trying to log in from my computer to mail.yahoo.com and I am presented with a page from AT&T that says I need to give them my 10 digit wireless phone number to prevent being locked out.  For those of us without a cell phone, we just got locked out because of this policy.  Thanks AT&T!!!!!

Official Solution

ATTHelp

Community Support

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200.6K Messages

8分前

Hi, xxss525.

 

We are sorry for the inconvenience this has caused.

 

As mentioned, we suggest that you reset your password. 

 

Let us know if this helps.

 

Marc, AT&T Community Specialist

ATTHelp

Community Support

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200.6K Messages

9分前

We're here to help with your email login, @xxss525!

 

Have you attempted to reset the password via our online tool? Just view the steps under the section titled I don't know my password and you will have your password reset in no time.

 

Let us know if this helps!

 

CalebP, AT&T Community Specialist 

New Member

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11 Messages

8分前

I know my password.  That is not the problem.

The problem is that when I visit mail.yahoo.com and enter my correct username and password I am presented with a page the insists that I give it a cell phone number.  There appears to be no way around this page!  Unless something changes then in order to get access to my email again I will have to either abandon yahoo or buy a cell phone (which I neither need nor want).

--Stephen

ATTHelp

Community Support

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200.6K Messages

8分前

Hi, xxss525.

 

We suggest that you reset your password, as this will resync your account. We recommend that you wait a full 72 hours so that it can resync everything properly.

 

Let us know if this helps.

 

Marc, AT&T Community Specialist

New Member

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11 Messages

8分前

I can try this but the screen literally says "Let's make sure you don't get locked out".  It is not a case of being locked out.  It is a case of AT&T doing a data grab and forcing me to enter a cell phone number before it will let me in.  As I stated, I know my password and the screen is not indicating that I am locked out (except by the fact that they do not have a phone number for me and will not let me in until I buy a cell phone).  I would very much like to NOT have to change my password just because somebody at AT&T wants some more information that they can use for marketing purposes or whatever it is that they think they need it for.

ATTHelp

Community Support

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200.6K Messages

8分前

Hey, @xxss525

 

Is the pop up that tells you to enter a phone number preventing you from accessing your account? It may just be a suggestion from the website to increase security and make accessing the account easier in the future. 

 

We still recommend resetting your account, as it could resync your account. If you're worried about phone calls, you can sign up for our Do Not Call list to avoid them.

 

Raiden, AT&T Community Specialist 

New Member

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11 Messages

8分前

Yes, I am prevented from going further until I give it something that is a number with 10 digits.  It doesn't even have to be a valid number. 111-111-1111 will make the submit button active but if I do that then I am going to be in a world of hurt since they say they will send a verification code to the number.  Seems to be a rather not very well thought out policy since not everyone has a cell phone number.  To be that insistent on this is rather shortsighted of whoever approved the policy.

New Member

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11 Messages

8分前

OK. I reset my password and that made all of ZERO difference.

ATTHelp

Community Support

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200.6K Messages

8分前

Hi, xxss525.

 

Thank you for the update. Please give it 72 hours, so that it can fully resync your email.

 

Let us know if this helps.

 

 

 

Marc, AT&T Community Specialist

 

 

New Member

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11 Messages

8分前

whatever!

New Member

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11 Messages

8分前

OK that seems to have worked although a different browser wants a phone number still and if I want to change my profile any I still would require a cell phone so I guess that part will just have to get further and further out of date.  At least I can get to my email again.  Thanks!  It still makes no sense to me that simply changing my password would cause the system to no longer care that they don't have a phone number.

ATTHelp

Community Support

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200.6K Messages

8分前

Thanks for the update, @xxss525.

 

We are glad your email account is now synced. The phone number is required for improved security and if you need to reset your password using a code in the future.

 

Feel free to reach back out with any other questions or concerns and thank you for contacting the AT&T Community Forums Team. 

 

Elmi, AT&T Community Specialist. 

New Member

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11 Messages

8分前

OK. Changing the password worked for a few days.  I am now blocked out AGAIN with the EXACT SAME SCREEN.  What am I supposed to do change my password three days before I want to check my email every time?  This is downright STUPID!!!!!

New Member

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11 Messages

7分前

So??????  Nothing?  That is it?  I just have to keep changing my password every time that want to use email but I have to guess three days before I want to do that?  This is most definitely a data grab.  No doubt about it now.

New Member

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3 Messages

6分前

The problem is that the screen won't allow passage beyond itself until an At&t cell phone number is provided.  Not just any cell.  Has to be at&t, cell not landline, and not used on any other email account.  Snarky comments that 'everyone does it' are disingenuous because I've not encountered any others that require a certain carrier number be used, especially since at&t offers a broad swath of products, not just mobile...
Offer us an option to use *any* carrier cell number then...

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