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wencal's profile

New Member

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2 Messages

Wed, Jun 29, 2022 4:25 PM

Yahoo Email login attempts kicks me out on Macbook but not on IOS

January. -I first was booted out of my Macbook Yahoo ATT email account in January after ATT had the horrible idea to force me one password.  I was on phone for long time to get back into the Yahoo ATT email on my Macbook and had a reset of password.

March my Macbook email all of the sudden said Locked out from too many password attempts when only tried once after a 2 week login.  My phone Password worked so password wasn't the only issue.  After an hour and half on phone they got my Macbook email to work again making changes in Currently.com 

April . AGAIN my Macbook email all of the sudden said Locked out from too many password attempts when only tried once after a 2 week log on.  My phone Password worked. This time said had to Delink att.net to uverse etc accts.

 

May  On phone with customer service for 1 hour and 20 minutes. Had to AGAIN DELINK the att.net account to the Uverse account

Hard Lock out of email forced to reset att.net password.  They sent me a password in a text that I then had to us to log in and then forced to change my password for email.  Recommends I do not use the same browser for email and Uverse logins.  Use Safari for Uverse and Chrome for email.  Have done that ever since

 

later May 2022 My email stopped working AGAIN on my macbook pro, says same message too many login attempts when I had only tried one time.  Since this I have only used my smartphone for accessing my email. As you may know it does not allow for good search in your email and I eventually am fed up with not having the ability to access my email on my computer.  I called for YET AGAIN another tortuous tedious repeat session on the phone.   After a long wait I was told I was in the wrong department and needed to call back another time.  

Is there anyone working at ATT that can give me an honest answer to if there is a real fix to this problem.  I have had my ATT email for many many years but think I have no choice but to leave ATT  and my email because this is not a way one can conduct business losing hours every few weeks and having no access to email on their laptop.  I currently have no access on Macbook but do on IOS - It has been this way for a long month.  ATT last phone call this am said someone would get back to me in 7 business days. 

ATTHelp

Community Support

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196.2K Messages

2分前

We're here to help address your email concerns, @wencal.

 

We've recently found that the main reason so many of our email users are getting locked out of their emails is due to bad actors trying to breach our customer's email accounts. We don't have a time frame for when this will be resolved, but rest assured we're looking into this and blocking the IP addresses of the bad actors who are making these login attempts.

 

In the meantime, we ask that you please continue to reset your password whenever prompted as a workaround until the matter is fully resolved. We appreciate your patience with us as we work to mitigate these attacks and ensure that our customer's email accounts remain secure.

 

Let us know if you have any other questions or concerns, and thanks for reaching out on the AT&T Community Forums.

 

Jarod, AT&T Community Specialist

New Member

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2 Messages

2分前

ATT Jarod and Employees - Please listen to your users!  It is not possible to reset the password, that is a HUGE part of this problem, it says you have attempted too many times and it is a HARD LOCK according to your IT people I have spoken to over the last 6 months.   Each time requires the endless sea of phone support people passing me around until I actually get an ATT Yahoo Email IT specialist and then another couple hours to hack through to reset the password.  How about a direct line to customer service for ATT YAhoo Email issues??  That could save me some time.  Obviously the canned answer is not helping anyone if they have to reset passwords on the daily - Hey ATT there are Lots of security companies who could help protect our information from the hackers accessing your servers?  Maybe you invest in the service for your email users and get someone who can actually help with this problem.  

ATTHelp

Community Support

 • 

196.2K Messages

2分前

Thanks for providing that information, @wencal.

 

To further assist you with your email, we're going to need to speak privately via DM.

 

You should notice a red dot display on the chat icon next to the bell icon at the top right of the screen shortly indicating a message from us. We look forward to speaking with you shortly!

 

Jarod, AT&T Community Specialist

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