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frrweb's profile

New Member


1 Message

Friday, March 10th, 2023 10:44 PM

Why the redirect from ATT to DirecTV

I am trying to generate a secure mail key. I get redirected to a DirecTV page, with my profile information, but no ability to generate a key. I'm been on the phone with 6+ people for over two hours. No one can help me, I get bounced back between ATT and DirecTV. I have not had DirecTV for years and what's interesting to me is the suggestion to clear cache and history. I am using a desktop, iPad and iPhone, all of which are new and purchased after we dropped DirecTV. I would have had no need to go back to DirecTV website. How will clearing cache help? I watch the URLs and see the redirect happening. Any other way to get the key generated? Very frustrating. 

Community Support


225.6K Messages

9 months ago

We can point you in the right direction to get help with being redirected to DirecTV when trying to create a secure mail key, frrweb.


We recomend calling DirecTV to have your AT&T email unlinked from your old DirecTV account. You can reach them at 855-383-6121 or post on the DirecTV Community Forums.


If you need help with anything else, we'll be here.


Thanks for visiting the AT&T Community Forums.


Aminah, AT&T Community Specialist

New Member


3 Messages

6 months ago

Nothing is working regarding this.  I have been bounced back and forth between DirecTV and ATT for hours now.  I can no longer manage my sub accounts as DirecTV has taken over my primary email account.

Someone has to be able to fix this issue.

1 Message

4 months ago

This is obviously still a problem.  Every link I click on my ATT wireless account REDIRECTS ME  to DirecTV.  It's infuriating!

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