Get the new iPhone 15, iPhone 15 Plus, iPhone 15 Pro & iPhone 15 Pro Max from AT&T Now!
Need to update email settings?

AT&T related help: Resolve email issues

Carebearcat's profile

New Member


1 Message

Tuesday, June 6th, 2023 10:32 PM

Why can’t I sign into my email account?

I cannot sign into my ATT email account. Every time I do I get this message. “ Not Found on Accelerator Description: Your request on the specified host was not found. Check the location and try again.“

New Member


5 Messages

4 months ago

This error message typically indicates a problem with the server or network configuration. 
To solve this problem, try the following:
Sometimes, outdated or corrupted cache files can interfere with website access. Clear your browser cache.
Switch to a different web browser or device to see if the issue is specific to the browser or device you were previously using. 
Check your internet connection.

Community Support


221.2K Messages

3 months ago

We understand how important it is to have access to your email account, and we'd be happy to help you, @Carebearcat


Like @Janefikar said, you'll want to try clearing your cache and cookies because there could be stored data that may be interfering with the login process.


In order to take a closer look into what options we have to get your into your email account, we'll need to meet in a DM. Please check your Direct Message inbox (it's the chat icon located next to the bell icon in the upper right corner of the Forums). 


We look forward to hearing from you. 


Robert, AT&T Community Specialist

Not finding what you're looking for?