New Member
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3 Messages
What does it take to get removed from AT&T's blacklist? abuse_rbl@abuse-ATT.net does not respond after 1 week
We have a hosted email server that has been blacklisted and have sent repeated requests to remove it to the abuse_rbl@abuse-att.net. We are well over the "if there is no change after 48 hours" and have sent in the "current and complete error message" in follow up emails multiple times; again well beyond another 48 hour window. Our clients cannot email any AT&T or SBCGlobal email addresses. We cannot find our IP on any other blacklists and I'm losing clients. What does it take to get removed? Where do we go from here?
ATTHelp
Community Support
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220.9K Messages
1 year ago
We understand the urgency to get your email unblocked, Sid0203.
If you're not getting a response from the email abuse team, we suggest reaching out to the AT&T Business Forums team. Some email users who were blocked were able to find a resolution after reaching out to them.
If they're unable to assist, you will need to wait for the email abuse team to get in touch with you.
If you need help with anything else, just let us know. Thank you for visiting the AT&T Community Forums.
Aminah, AT&T Community Specialist
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jenneymcg
New Member
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4 Messages
1 year ago
Sid0203. - were you able to reach anyone? I have been trying for months now and no one is getting back to me. Our customers with AT&T email addresses are not receiving purchase confirmations from our company and it is causing a really big issue. Looking for any advice on how to get this resolved.
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Sid0203
New Member
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3 Messages
1 year ago
Hi Jenneymcg,
We put in multiple requests and after about 2 1/2 weeks, the abuse email finally responded to our last request, indicating they would remove us (again, "wait for 48 hours and try again"). They'd blacklisted the entire range of IP addresses for our hosted server configuration. We had to switch the entire system over to our failover Internet lines to be able to use a different IP address range and have our ISP update the PTR/reverse lookup records. Changing the records took 3 days and our clients received errors sending to GMail and Outlook.com also during the transition. We are not going to cause the clients issues by switching it back just to "test" it and have it fail again. I wish I had more helpful information for you. I did check the AT&T Business Forums as indicated above, search for "Blacklist" - there are issues with removal going back years. On 1 post 6 years ago there was a person indicating they could be contacted directly for immediate removal but you'd have to post and hope, or find a thread that's newer to see if you can find a current contact person.
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