Pre-order the new Google Pixel 7, Google Pixel 7 Pro and new Google Pixel Watch - Online Now!
Need to update email settings?
trouvaille's profile

New Member


1 Message

Fri, Aug 19, 2022 3:10 AM

Unable to access email account

Yesterday, all my devices (phone, laptop etc) are prompting for me to enter the password and  it will not accept the password.  When I try to reset, it will not accept my user id which has always been the email address.  

This email is used for a national animal rescue organization and I we are unable to receive any emails or access the account.  

I tried using the chat feature at support page but received automated responses that did not help resolve the issue.  



Community Support


200.7K Messages

2 m مضت

We'd be happy to help get back into your email account, trouvaille.


We'll be sending you a Direct Message with more information. Just look for the chat icon next to the bell icon in the upper right corner of the page.


Aminah, AT&T Community Specialist

Need help?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.