Need to update email settings?
nancysaunders123's profile

New Member


1 Message

Sunday, July 24th, 2022 5:51 PM

Unable to Access Email

I am unable to access my email acct since undated with number sent to my cell phone. I have tried to change the password but unable to enter correct answers to security questions?

Accepted Solution

Official Solution

Community Support


229.7K Messages

2 years ago

Happy to help you reset your password and sign in to your email, nancysaunders123.


Try to reset your password using the temporary password option, instead of answering the security questions.

  1. Go to
  2. Select Forgot password?
  3. Fill out the password info.
  4. Choose temporary password and follow the prompts. We’ll let you know where we sent it.
  5. Create your new password.

Let us know if you were able to sign in, or if you still need assistance.


Aminah, AT&T Community Specialist

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.