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Tanacoulter's profile

New Member

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1 Message

Thu, Mar 31, 2022 6:32 PM

Unable to access email- not found on accelerator

I am suddenly unable to access my sbcglobal.net email account that I’ve been using for 20 years. I have reset the password, cleared the cache and tried multiple computers. I get an error message “Not found on accelerator” “request on host not found”. I’ve seen multiple threads on this issue but none of the solutions work and customer service is clueless. Please help! I am not even able to merge this old account to a new one - the same error message appears . Suggestions?
ATTHelp

Community Support

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195K Messages

4分前

We're here to help get you back into your e-mail, Tanacoulter!

 

We understand your frustration, and want to get this resolved for you. Based off what you have told us, we'll need to bring you to a Direct Message.

 

Please check your Direct Message Inbox, which is the chat icon next to the bell icon in the upper right corner of the Forums page.

 

We look forward to working on this for you.

 

Donovan, AT&T Community Specialist

New Member

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3 Messages

2分前

I had the same thing happen. Any resolution? The individuals I spoke with could not help. Their suggestion was to create a new email address. 

tonydi

ACE - Guru

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6K Messages

2分前

Moving this whole thread to the Email forum.

@grhauryai   Look through the posts in the Email forum and you'll see hundreds with the same problem.  The workaround is in all of those threads.

New Member

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3 Messages

2分前

I escalated it to investor relations but haven't had any response. Is it just a waiting game from here? Is there another work around I missed? Everything else suggested I've tried and does not work. Thank you!

tonydi

ACE - Guru

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6K Messages

2分前

All there is is what you see.  Use Forgot password, enter the same password you've been using.  And wait for it to error again in a few hours, or days or two weeks.

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