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Need to update email settings?
onquilt9's profile

New Member


1 Message

Tue, Jun 28, 2022 6:19 PM

System keeps asking me to change password

I saw a similar question, but I've reset my password numerous times.  It happens almost every day or any time I change devices.

Thanks in advance for your help.


Community Support


196.3K Messages


We can explain why you're being prompted to reset your email password, onquilt9.


We've discovered that the main reason our email users are having this issue is because of bad actors trying to breach our customers' email accounts. We don't have an estimated time of resolution right now, but rest assured that we're actively investigating this and blocking the IP addresses of the bad actors who are making these login attempts.


In the meantime, the best workaround that we have is to reset your password and clear your browser's cache and cookies to remove any stored password information.


We appreciate your patience and understanding while we work on this! If you need help with anything else, just let us know.


Thank you for visiting the AT&T Community Forums.


Aminah, AT&T Community Specialist

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