System does not recognize identifying information upon login
When logging in to my laptop, I am prompted to verify my personal information. When I enter that data, it says that it cannot verify my information and then lets me in to my mail. After several logins, it then sends a CARE CODE 205.2 message, asking me to reset my password.
Throughout the entire time, I am able to utilize my email through the Yahoo app with no issues.
I have an sbcglobal account that was linked with Yahoo.
It has also caused issues with my husband's account which is another email address associated with the primary account.