2 Messages
Stopping service on my account
Hello!
I just moved to Spain and had to buy a new Spanish SIM card for my phone through a local carrier. This means I am no longer using my ATT number and cannot pay for it. Because I already have put in the new SIM card, I am unable to log in to my account by getting a text from 2-step verification. I am also unable to make international calls at this point, so I cannot contact customer service that way.
What can I do to get this accomplished? I believe it would be best to communicate through email, unless someone could speak to me over whatsapp or skype or zoom.
Thanks!
Scout Allen
ATTHelp
Community Support
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225K Messages
2 months ago
Hey there! We understand your concern, so let's get you the information you need.
To answer your question, you will have to get in touch with our international helpline number for further assistance with this scenario.
You can reach our international support at +1.314.925.6925.
Reach out to us if you have any concerns or questions for us in the future.
Thank you for visiting AT&T Community Forums!
MikeN, AT&T Community Specialist.
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scoutdallen
2 Messages
2 months ago
Thanks for your response, but I am unable to make international calls at this time. Is there a way I could be communicated with through email, whatsapp, zoom, skype, or imessage? I do not have a complex concern, I just need to stop service to my phone number that is no longer in use.
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ATTHelp
Community Support
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225K Messages
2 months ago
Hello! Let's get you the information you need.
You can go ahead and contact the international helpline with another device/carrier as well. We do not have the option of communication regarding this concern via any of the other options.
Hope this information helps, and thank you for visiting AT&T Community Forums!
MikeN, AT&T Community Specialist.
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