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Huskie32's profile

Tutor

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5 Messages

Fri, Aug 19, 2022 1:26 AM

Snet legacy account - Always logging out

I have a legacy business account with snet.net which was bought out by yahoo and now migrated to ATT obviously. I can log into  my account just fine and see my email but whenever I go to account settings (account security, preferences, recent activity) I get logged out immediately.   It’s not my browser / computer since it happens on any computer, phone, iPad I use.   Can anyone here help me with this?  Seems like a back end issue.   

ATTHelp

Community Support

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200.4K Messages

1 دقيقة مضت

We're here to help address your email logout concerns, @Huskie32.

 

If you're constantly getting logged out when trying to access your settings, we have a couple troubleshooting steps we recommend trying:

  • The first thing to try is clearing your cache and cookies. Be sure to do this for all devices that have your email credentials saved- this is a very common fix and can often times resolve issues that crop up like this.
  • We also recommend resetting your email password to resync your account. Please keep in mind you'll need to wait up to 24 hours for your information to be fully resynced in our system.

If you're still having trouble after trying the steps above, could you please let us know how you're logging in? Are you using a 3rd party email app, or are you using our webmail service? (If you're not already, we recommend logging in with Currently as that's our supported webmail site).

 

Let us know how these steps work for you!

 

Jarod, AT&T Community Specialist

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