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7 Messages

Saturday, December 31st, 2022 2:32 AM

Scam(?) emails from ATT, Yahoo, SNET, ATT-Mail, AOL

Scam(?) emails from ATT, Yahoo, SNET, ATT-Mail, AOL informing me of some change and a threat to terminate my e-mail account. Some are obviously bogus by the sender's e-mail address, others look legitimate. I receive many of these every single day and send them all to Abuse@ and then tag them as Junk. How will I know if there is ever a legitimate e-mail from ATT regarding an upgrade, a problem or fix? The answers that I have seen in the Forums are not reassuring. They're from non-employees and followed by a disclaimer. Many Users have complained about this long-term problem and about ATT's inability to respond. One ATT response I read said that they would send an update to all Users! Well, how will we recognize that as legitimate? Why not include any important information in our bill? Unless that is fake as well! Maybe I should just mark all bill I receive as Junk?

Community Support


232.9K Messages

2 years ago

Hi there, AnthonyAdamczyk. We understand that you are getting lots of emails from AT&T and other sources. We can look into that together.


We can only assist with the AT&T/SNET/Yahoo/ATT-Mail emails. For AOL emails, you will have to contact AOL support. However, here is how to identify fake or phishing emails. According to the support article, here are the steps to take:

  1. Review the email carefully. Don’t click any links or download any attachments. 
  2. Report the email, using one of these options:
    • On currently.com: Select the Spam button in the toolbar above the message. This will also remove the email from your inbox.
    • In an email program: Forward the email to AT&T at abuse@att.net. When possible, include the full email header to help us identify the origins of the email.
  3. Delete the email, if it hasn’t already been removed from your inbox.

Also, there are a few pictures, in the provided article with email address configurations that we have identified already as fake or phising emails. Please take a closer look at the pictures to see if the headers contain those configurations.


If there is anything else that we can do for you, please let us know. Thank you for posting on the AT&T Community Forums and have a Happy New Year.


Matthew, AT&T Community Specialist




ACE - Guru


9.9K Messages

2 years ago

The answers that I have seen in the Forums are not reassuring. They're from non-employees and followed by a disclaimer. 

And as you can now see, the "official" answer is of no help whatsoever.  And they have a similar disclaimer...blame the lawyers.

The problem with determining the legitimacy of any email is the same as it's always been (for all senders not just AT&T).  Unless you're skilled in examining the details of the email, there's a good chance you won't be able to tell.

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