Need to update email settings?
cak2's profile

New Member

 • 

2 Messages

Tue, Jun 28, 2022 7:10 PM

sbcglobal.net email

My brother-in-law who is 86 has forgotten his email password

and he can't remember the answer to one of the two security questions.

Is there someone we can talk to to get the password reset or otherwise gain access?

ATTHelp

Community Support

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195K Messages

1分前

Hi cak2, we can help your brother-in-law get back into his email!

 

Instead of using the security question option, try the temporary password option from our AT&T Mail password reset guide.

 

Here are the steps:

  1. Go to att.com/myatt.
  2. Select Forgot password?
  3. Fill out the password info.
  4. Choose temporary password and follow the prompts. We’ll let you know where we sent it.
  5. Create your new password.

Let us know if this helped him sign in, or if you need further assistance.

 

Aminah, AT&T Community Specialist

New Member

 • 

2 Messages

1分前

The problem with that solution is that the temporary password would be sent to the email that we do not have access to. As it turns out it took a phone call to AT&T Customer Service and a long ordeal but got things fixed…

ATTHelp

Community Support

 • 

195K Messages

1分前

We're glad that everything got resolved, cak2, thanks for letting us know!

 

Thank you for visiting the AT&T Community Forums. If you need help in the future, we'll be here.

 

Aminah, AT&T Community Specialist

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