SBCGlobal.net Email Issues - Help from Email Specialist

Hello @Andy68, we understand how important it is to stay connected. Let's get the help you need with your email.

If you are having problems  with your http://sm.att.com/d8706758 email account, you can try the following troubleshooting steps: 

• Clear the cache and cookies on your browser.
• Test with a different browser.
• Reset your email password to resync your account to your login credentials.
• Check for new or pending browser updates and install them.
• Open AT&T Mail in a different web browser.
• Verify that your browser accepts cookies.
• Enable JavaScript, and make sure it’s up to date.

If this situation still persists, then please reach out to us via DM (Reference: the chat icon on the top right corner next to the bell icon.) 

Sara, AT&T Community Specialist

Thanks for your feedback but my problem is not with ATT email but with SBCGLOBAL.COM. This email account is locked for 4+ weeks now due to some fraud concerns. I filed out the online questionnaire but never heard anything about it. My question is now if I can see or get from someone a status on that? 

Thanks again.

Hello @Andy68

Thank you for reaching out to us. We understand the importance of having an active email and you'd like to know the duration for your email to be active again.

Unfortunately, we wouldn't be able to give you a definite update about the status. However, we recommend that you wait for a few more days for the email to be active.

Your patience is appreciated

Ben, AT&T Community Forum Specialist.

Hello,

on Sep 5th you wrote to wait a "few more days" and now we have October 18th. Does anybody have an idea or can give me a hint how much longer this takes? I understand that it's more a curtesy service but I waiting now for more then 2 months and nothing happens. Should I submit this questionnaire again?

Thanks again for your ongoing support.