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Sharkgarza's profile

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Wednesday, September 7th, 2022 6:07 PM

Sbcglobal login credentials (password) not recognized after about 4 days

Over the past several months I have been having problems signing into my sbcglobal.net account.  I will go about 4 days being able to sign in and then I get a message that either the email address/ID or the password is incorrect.  In the login screen the email address/ID box is blank and the password is shown.  I keep entering my correct credentials until I hit the magic "too many bad tries" and have to reset my password.  I believe the system just suddenly decides my password is wrong, even though I have entered the correct password.

This started happening around four months ago.  I've gone through as many of my systems as possible to try to remove any chance of saved OLD passwords being entered automatically, but it makes no difference.  I have no explanation for why the system suddenly, routinely, decides my credentials are bad.  It is extremely frustrating!

Accepted Solution

Official Solution

ATTHelp

Community Support

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207.2K Messages

5 months ago

We understand constantly resetting your password can be frustrating, @Sharkgarza.

 

This is a known issue, and we are working to resolve this as soon as possible. We encourage you to learn all about Care Code: 205.2, which includes workarounds and causes.

 

If you have any other questions, please let us know. Thank you for contacting AT&T Community Forums. We appreciate your patience.

 

Tyler, AT&T Community Specialist

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