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SBCGLOBAL email missing with no access
I have had SBCGLOBAL.NET as an email for over 20 years. I know they were bought out and are now owned by Yahoo/ATT, but why is it that they took our access to our email away?? I have my log in and my password, I know them to be correct. Can anyone please help me access my email again so I can put it on my new phone and also my laptop. I have been on live chat help with Apple. I have been on live chat help with ATT. I have changed my password and tried to log into the new page on Google. It just keeps saying that my information is not correct, which it is, and then it locks me out after several tries. This should not be happening. I have important information in that email and I need access to it.
Thanks so much!!
1 year ago
We can help you with your email, Terrapinmoon.
We understand that you are trying to setup your email on your phone and new laptop. We also see that you are able to change your password, which is always the first step in recovering your email access. Since that is done, there is one last step that needs to be completed before you can reset your email back up and that is to create a secure mail key.
What is a Secure Mail Key? It is a 16-character one-time password used in email applications in lieu of an OAuth flow. So please follow these steps:
If you are still getting the error, that your account information is not correct, can you please provide the error number, when you try to access your email account online, so can we can troubleshoot and drive this to a complete resolution?
We do look forward to hearing from you soon.
Thank you for posting on the AT&T Community Forums.
Matthew, AT&T Community Specialist
1 year ago
The same is now happening to me,as of 3 days ago. I have only e-mail account, no other AT&T products. No help from At&T store or so called technical help, Spend over 4 hours on this issue, and finally decided to advise all my contacts to use another e-mail. However, all my old stores (important) emails are apparently lost! AT&T is very bad company with respect to the customers service.
ACE - Guru
1 year ago
Moving this whole thread to the Email forum.