sbcglobal account has not synced since August. Multiple calls to support lasting hours still have not resolved the problem
My SBCglobal account will not sync.
It will not let me reset the password. I have made multiple calls lasting hours. None of the steps I was directed to do allowed me to get into the SBCGlobal account that ATT froze. In fact one of the steps, clearing my cache, cookies, history etc, really fouled me up because other companies no longer recognized my computer and I couldn't receive their two factor authentication, because my email was not syncing.
Today I was told it was locked forever because it was never set up with two factor authentication, even though that wasn't a thing when I got the account. And even though the SBCGlobal account is listed on my ATT phone/internet account, and they can see it, and it is where my ATT bills are sent, they say it was never actually "linked".
I am beyond frustrated. Where next? FCC? (Edited per community guidelines)?