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kprn's profile

New Member

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8 Messages

Mon, Jun 20, 2022 6:48 PM

Saw Weird Email in Sent messages that I didn't send

Hi! The only way I knew that I was hacked, was that I had weird messages in my sent box.  This has happened before and I changed my password, but I think they were already in my email and just never signed out. I can change my password Again, but I don't think that's going to make a difference.  I need a way to sign out ALL users, kind of like Netflix does.  Any help would be greatly appreciated.

Thanks, Kim

Accepted Solution

Official Solution

tonydi

ACE - Guru

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6.2K Messages

2 m前

Kim, amazingly enough that's actually possible in the Yahoo world, they haven't removed that capability like they've done with other nice features.....yet. 

  • Log into your Yahoo/AT&T email account.
  • Click the Profile icon in the upper right corner
  • Click Account info
  • Click Recent Activity
  • You'll be prompted to sign in again
  • You'll then go to a page with all the known devices signed in and any services you've granted permission to.  You can delete or disconnect from there.

(edited)

ATTHelp

Community Support

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195.9K Messages

2 m前

Hi , we take email security seriously.

 

Our ACE @tonydi provided some great steps to signing out unwanted users. In addition, we recommend reporting to the Fraud department. There you can:

  • Forward the email to AT&T at abuse@att.net
  • Forward the email to the Anti-Phishing Working Group at reportphishing@apwg.org
  • Report email fraud to the FTC.

Please keep us updated!

 

Jennifer, AT&T Community Specialist

JefferMC

ACE - Expert

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29.3K Messages

2 m前

Personally, when I try what tonydi suggests, after the AT&T login page it sends me to the currently home page instead of the Activity page, if I again click mail, profile, account info, Recent Activity, I am again sent to the AT&T login page.  I tried this 4 or 5 times before giving up.

tonydi

ACE - Guru

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6.2K Messages

2 m前

Did you clear your browser's cache and cookies?  😂

Still works for me....

JefferMC

ACE - Expert

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29.3K Messages

2 m前

I opened an incognito window.  No change in behavior (well, except that I had to hit F5 on the AT&T login window the first time before it would paint).  The second time it loaded reasonably quickly, and then returned me to the currently home page.

Interestingly enough, when I tried to go to Account Security, it managed to come back there after login, and then I could go to Recent Activity.

tonydi

ACE - Guru

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6.2K Messages

2 m前

No shocker....the Yahoo Mail website is sketchy, the ATT.COM website is sketchy and now they need to work together?  What is a shocker is that your computer didn't spontaneously combust trying to get to the page.  😂

New Member

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8 Messages

2 m前

tonydi,  thanks so much!  It took a couple tries, but it finally worked!!  I was able to get to the Recent Activity area and I could sign out of all devices.  I did have sort of the same issue as JefferMC, kind of going around in circles to the login screen and back.  But it eventually worked!! Thanks again! 

tonydi

ACE - Guru

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6.2K Messages

2 m前

Great, glad you slogged through it and got it handled!

That sort of thing happens on a lot of different pages on att.com.  I joke that they got the website from a box of Cracker Jack but some days I wonder how much of a joke that really is.

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