Need to update email settings?
Dlangley's profile

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Tuesday, March 21st, 2023 4:47 PM

Retrieving password when phone number has changed

Having read all the fixes on this forum, none seem to work. I have changed the phone number associated with this account, so sending out a password doesn’t work, even though it’s now saying “

Hmm… we can’t reset your password We don’t have the account details needed to complete your request.

Also saying, you’re almost out of attempts to login etc. All other routes have failed. It seems there is no way to retrieve access when you have an old email that had minimal backups entered in except a phone number. 

Please HELP. 

Community Support


231.3K Messages

1 year ago

We understand how important it is to have access to your email account, and we'd be happy to help you @Dlangley.


In order to further assist with getting you back into your email account, we'll need to meet you in a DM. We'll need to gather some information to see what options there are to reset the email password. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).


We look forward to hearing from you. 


Robert, AT&T Community Specialist

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