New Member
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2 Messages
resetting sub account password. NOT the primary account
We need to reset a sub account password and when we choose the reset option, it prompts us to reset the primary user password. Can the sub account password be reset? What am I missing? If I try using the main account password, that doesn't work and it eventually locks us out after 3 failed attempts.
sandblaster
ACE - Expert
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64K Messages
9 months ago
Please explain what steps you are following, you must be doing something wrong. I recently had to reset a sub-account password, I was not prompted to reset the primary user password.
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ejinla
New Member
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2 Messages
9 months ago
Perhaps I should have said that we forgot the sub account password. So we don't have a "current" password to start with before the reset.
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ATTHelp
Community Support
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215.7K Messages
9 months ago
This is a known issue, and we are working to resolve this as soon as possible. We encourage you to learn all about Care Code: 205.2, which includes workarounds and causes.
If you have any other questions, please let us know. Thank you for contacting AT&T Community Forums. We appreciate your patience.
Carlton, AT&T Community Specialist
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