Reset password without security questions
My wife used her att.net email every day for a number of years on a home computer and on her phone. Nothing changed, not our home computer or her phone. For some unknown reason her att.net email stopped working several months ago on our home computer and we were unable to fix it. However, her email continued to work fine on her iPhone until last week. We have tried resetting the password but we are doing something wrong on the answers to the security questions so we are unable to reset the password that way. Most of the information I have found says that there should be an option to reset your password by requesting a temporary password but there is no option on her password reset screen to request a temporary password. She really needs this email to work because it is tied to a lot of different things. This experience has been so frustrating that if we do ever get the email to work I am going to try to talk her into changing everything to a non-AT&T email address.
Does anyone have any suggestions on how to get her email working again? We are an AT&T customer for cell phones . . . 5 of them.