password recovery options

Hey @edfromut, let's clarify how you can set up your password recovery options.

The field requesting a wireless number is for viable recovery options in case you are ever locked out in the future.

You can follow these steps if you have an AT&T Wireless number:

1. Go to Profile, then Contact info.
2. On the Phone tab, select Edit in the Billing phone numbers section.
3. Enter your wireless number as the primary or secondary number.
4. Check the box next to Use this number to recover your user ID or reset your password.
5. Select Save.
6. Complete any confirmation steps sent to your wireless number within 24 hours. Text message rates and other charges may apply. Check with your plan and provider.

If you do not have an AT&T Wireless number, then these are the steps you'd follow:

1. Go to Profile and sign in with your AT&T Mail address and password.
2. Select Sign-in info.
3. Scroll to My linked accounts and select Manage email.
4. Select Edit user information.
5. Enter your wireless number and check Use this number to reset your password.
6. Select Save Changes.
7. Complete any final steps sent to your wireless number within 24 hours. Text message rates and other charges may apply if you don’t have an AT&T Wireless number. Check with your plan and provider.

Heads up: It can take up to 30 days before you can use your wireless number to reset your password. This is for both AT&T and non AT&T Wireless numbers.

Feel free to let us know if you have any other questions or concerns. Thank you for visiting the AT&T Community Forums!

Lacey, AT&T Community Specialist

That's ridiculous.  I do not text. So, I need to be able to receive a text to recover the email? Why can't a temporary password be sent to another email? Would that be too expensive for AT&T?

I don't have an AT&T billing account. So, the above solution "If you don't have an AT&T Wireless number:" doesn't work. There is no Contact Info and phone tab to edit. Now what?