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nanf's profile

New Member

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2 Messages

Saturday, April 1st, 2023 10:53 AM

Overseas and cannot log into my email

I haven't had any trouble for three months and now today it is requiring sending a code to my US cell phone which I cannot access from here. 

I tried Chat but doesn't work "Looks like I'm having trouble right now, try out support page." 

I saw another post here from someone with the same problem and clicked on the link provided in the response to edit my profile and got this message:

Access Denied--

You don't have permission to access "http://m.att.com/myatt/native/deepLink.html?" on this server.

Reference #18.cce347d2.1680345572.478cc10e

How can I access my email? 

Accepted Solution

Official Solution

Community Support

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232.3K Messages

1 year ago

We can point you in the right direction to get back into your email, nanf.

 

You'll want to contact our international customer care team. Just use our chart to locate the number for the country you're in.

 

If you need help with anything else, let us know. Thank you for visiting the AT&T Community Specialist.

 

Aminah, AT&T Community Specialist

New Member

 • 

2 Messages

1 year ago

I tried the number provided on the chart for the country I’m in and waited on hold two different times before being disconnected. I waited even though the opening recording said it was for “teleconferencing support.”

I’ve called the US support number that pops up on the screen three times. The first time I ran out of minutes so had to get more. The second time I was told I had to talk to “digital support “ and that the office was closed. The third time I was on hold for 15 minutes, explained I needed “digital support “, was transferred, on hold for another 20 minutes then disconnected. 

I still cannot access my email. 

(edited)

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