my Att/currently email account page no longer exist

We would be glad to help you regain access to your email, rescuefourpaws.

So that we can determine where to begin, please provide more information:

• Please elaborate on your comment that the account page no longer exists. What happens when you go to Currently and try to sign in?
• Have you tried to sign in on different devices?
• Have you tried to set up your email on any platform other than Outlook?

In regard to the suggestion to create a secure mail key, we usually recommend that customers use one when setting up their email on apps like Outlook. This helps avoid general password issues. If you haven't tried that already, please do so, and let us know if you were able to sign in.

We'll be awaiting your response.

Aminah, AT&T Community Specialist

I am still able to log into my Currently/Yahoo email with my password. When I log in and click on my account it takes me to Direct TV account which has no access to my key creation or sub accounts info. I have tried logging into Att.com and it redirects me to Direct TV account. I have tried to have the Direct TV account closed because I do not use Direct TV but to no avail. I have tried two computers using different browsers but it the same results. 

I use Currently/Yahoo as my primary personal email which is no problem at all.

I set up 2 sub accounts alias's through Att to use for other activities back in 2021 on PC computer through Outlook and it was great. After my PC crashed I have been trying to re-establish both sub accounts through outlook on my PC using at least ten different keys I created to no avail. I was able to establish one sub account on my back up laptop using a key but not able to set up the second sub account on my backup using a key or password.

Instructions through ATT from Outlook specialist have been different. I need a different key for each computer for each sub account which is how I set them up in the first place in 2021. I have tried this at least using ten new keys to no avail. Speaking with tech's I have been told I can use my password for Currently to establish the sub accounts on my PC but that fails also. I have tried the last key's I created and that does not work.

I figured if I create two more keys and try them I may be able to set the sub accounts up once again on my PC but I no longer have access to create keys on this stupid Direct TV account. I have been told that I can create keys on my Direct TV account by 3 techs and I have told them there is noting on the Direct TV account to create keys or view my sub accounts.

There seems to be no one that can help me straighten this out so far. I hope this makes sense.

Hi there, rescuefourpaws. Looks like we have an account redirect on our hands. Let's look at that together.

First, let's see if your accounts are linked together. Follow these steps:

1. Go to your myAT&T Profile. Sign in, if asked.
2. Scroll to My Linked accounts.
3. Choose Remove this account for the account you want to unlink. If you try to remove a canceled account with a balance due, we’ll ask you to make a payment.
4. Select one of these, if asked:

• A secondary user to replace you as the primary user
• No one

1. Choose a new primary contact account, if asked.
2. Follow the directions to remove the account from your ID.

FYI: There are certain types of accounts you can’t remove. These include:

• Suspended accounts
• Combined accounts (multiple services on the same account number)—if you have primary online access. 
• U-verse® TV or AT&T Internet accounts, if you have primary online access

If you are able to unlink the accounts, the account redirect ahould stop. After unlinking the accounts, then please go through and clear the cache and cookies on your browswer.

Try these things and let us know if you are able to resolve the account redirect. If not, there is much more that we can do for you.

Matthew, AT&T Community Specialist

1. "Go to your my AT&T Profile. Sign in, if asked." This is the very problem. I cannot go to My Att Profile and find any linked accounts. It takes me straight to Direct TV account with no links at all and only Direct TV info. It's like my Att account has disappeared. I do not have any ATT services except to use Att/currently free email.

Thanks for sharing that information with us rescuefourpaws.

In order to take a closer look into what is happening with your email account, we'll need to meet you in a Direct Message. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).

We look forward to hearing from you. 

Robert, AT&T Community Specialist

Where is this expert that is suppose to be helping. Att wants me to accept the last answer response which yielded no help at all. No expert help at all.

Where is the expert help?

I can no longer view the Direct TV account. That leaves me with no At&T account for my free yahoo email. I still have received conflicting instruction on seeting up my sub account email through Outlook. Use a key, use your att password and cannot generate a key.