Mail Sign In Rejects Correct Password and Then Forces Password Reset On First Try

Yes, I have this problem also. AT&T DOES NOT CARE. I've been chatting with a rep for 2 mos, turns out he was lying about escalating, and he ultimately said "oh well....a lot of ppl are having this trouble".

Since spring 2022 every few days I'd get a "Care Code" telling me I had tried to log in to my email account unsuccessfully too many times and must reset my password.  Each time it was my first log-in attempt.  The next window would tell me my password could not be reset by me and I'd have to call ATT for a temporary password.  Each time they said it was a glitch in their system, and they're "working on it."  I was having to call so often I switched from my laptop to my iphone to access my email.  THEN this autumn I was locked out of my iphone too!

So I called the ATT help line and an agent told me they could no longer give temporary passwords for a reset over the phone, the new policy was that I'd have to wait 2-3 days to receive a password through USPS mail.  I couldn't believe it and asked to speak to another agent.  A second agent confirmed what the first agent said, but said it would take 7-10 days to receive a temporary password through the mail.  I asked to speak to a higher-up, and after a long wait, a third agent reiterated the same thing.

So I waited 2 WEEKS with NO ACCESS to my email on laptop or phone, and nothing arrived in the mail. 

So I called ATT again.  THIS TIME an agent said ATT NEVER SENDS PASSWORDS THROUGH THE MAIL.  I was dumbfounded.  Apparently 3 different ATT agents had flat-out lied to me.  Several times I asked what sort of disciplinary action would be taken, and the agent just shrugged off the question.  He guided me through setting up a gmail account, and said I would regain access to my ATT emails in ONE MONTH.

So altogether I lost all access to my ATT emails for 1-2 months.  And guess what they offered me.  $10 off my bill.  

I discovered I could access my ATT emails again in early January.  But now it is January 17th and already I'm getting the CARE CODE windows again every time I try to open my emails on phone and laptop.  Now I can use gmail to get a temporary code for a password reset, but it is a big nuisance to continually go through this nonsense every time I close my mail and open again. 

I have had ATT accounts all my life, since it was Southwestern Bell.  I am very alarmed that a US corporation as huge as ATT would tolerate employees that flat-out lie to customers, as if it's a joke or a game.  This seems a new low for corporate America.  I've been so (Edited per community guidelines) I could not stomach paying my bill the past 2 months, so now ATT is threatening to shut down my account altogether.  Seems like they should be paying me for my time, frustrations and inconvenience, and their shocking dishonesty.

Happens to me too!  Every 48 hours I have to reset my password!  It’s annoying!  Not only that but this messes with my DIRECTV streaming password every time.  AT&T says this att.net account isn’t linked but why is it that I get logged out of my DIRECTV streaming account?