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beckyisfrustratedwithyou's profile

New Member

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4 Messages

Thursday, June 8th, 2023 12:47 AM

Lost email account

I've had this email account for decades.  You had my gmail email for resetting passwords. Yet you say you don't have the needed information.  Your help center said they can't override the system and rest my password.  I had the right password.  It was correct because it was saved on Google.  How can your company be so inept that they lose peoples' email account?  Google and other companies do not have these problems.  I was asked to create another email with ATT.  Give me a reason to ever do business with a company with such incompetence.  Why can't you figure out how to override the system and restore my email account?  Clearly there is more to this than your poor customer service people will tell the customer.  I have told so many people about this.  

Community Support

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232.8K Messages

1 year ago

Hi there, @beckyisfrustratedwithyou!  We understand frustration when it comes to being unable to access your email, and would love to help check on any potential log in options that may be available for your account. 

 

So that we can dig a little deeper into any log in options that you may have, we'll need to speak privately. Check the Direct Message inbox in the top right corner of your screen. We'll be sending you a DM shortly and look forward to hearing from you!

 

Lacey, AT&T Community Specialist 

New Member

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4 Messages

1 year ago

This is not resolved and quit saying it is.  I still don't have my email account back.

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