Need to update email settings?
BoomerBarnes's profile

New Member


1 Message

Tuesday, February 7th, 2023 7:57 PM

Lost email access to my personal account because I merged two accounts

I merged mine and my husband's email accounts and lost access to my personal email.  I've tried resetting the password, but when I choose, "forgot my email," it wants to send the reset help to the email that I cannot access.  So frustrating, how can I get access to this email account?  Thank you!


New Member


130 Messages

1 month ago

call customer service and see if their tool allows reset ur pw through a text phone/diff email/or sending u a post card with the password which is silly but are usually the options if none of them is available on their tool then there's nothing you can do - just create a new email..

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.