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Need to update email settings?
laelcamak's profile

New Member

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2 Messages

Wednesday, February 8th, 2023 9:41 PM

login to my att.net email

I cannot log in to my att.net email which I have had for many years.  Every time I try to log in, I get into some circular reference that keeps looping me back to login.

Community Support

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231.5K Messages

1 year ago

Hey @laelcamak. We understand how important having access to your email account is, and we'd be happy to help you.

 

To get started, we'd recommend clearing your cache and cookies from the device you're using. There could be saved data on your device that is causing the login loop you keep experiencing. Also, please confirm if you've tried to log into your email account on a separate device. This will help us figure out if it's the device that's causing this.

 

If you're still unable to log into your email account, then we'd suggest resetting the password for your email account.

 

Let us know if this helps.

 

Robert, AT&T Community Specialist

New Member

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2 Messages

1 year ago

Hi I cleared the cache, and also tried resetting my pad. It did not accept my answers to my security questions.  I know my answers are correct.  There was no option to navigate to any other security questions.

Community Support

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231.5K Messages

1 year ago

Hi, laelcamak.

 

We'll send you a DM to further assist you with accessing your email. Look for the chat icon in the upper right corner of the page.

 

Aminah, AT&T Community Specialist

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