New Member
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2 Messages
Login attempt times out, never loads password prompt
After getting a popup about privacy settings and opting out for my sbcglobal.net account I can no longer login, the server times out, repeatedly for 2 days and multiple login attempts. I've tried 4 different browsers, clearing my cache and cookies. I can create a new yahoo account and login to that, but it won't allow me to add my old account, so it's not a problem with the server being down. I think it's timing out because of my privacy choices. I need access to this account because it is the recovery account for almost every online account I have created over 30 years - it is not ok for ATT to block my login because of legal privacy choices.
Accepted Solution
Official Solution
ATTHelp
Community Support
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210.6K Messages
2 months ago
We can help you regain access to your email @LT2. We understand the importance of having access to your emails.
We strongly encourage you to reset your email password by following the steps below, then try again.
Try to login again using the new password to check if you have access to your emails.
Olajide, AT&T Community Specialist
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LT2
New Member
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2 Messages
2 months ago
The password page would not load so I could not enter my password or reset it, eventually the page loaded and I was able to login.
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ATTHelp
Community Support
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210.6K Messages
2 months ago
Thanks for the update, @LT2!
We're glad to hear that you were able to get logged in! Don't hesitate to reach back out if you ever need our assistance again.
Thank you for visiting the AT&T Community Forums!
CalebP, AT&T Community Specialist
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