Logging in to my email account

For further information purposes, I can log into the account on same computer with Microsoft edge and can retrieve messages via my phone but not Chrome. I have uninstalled Chrome and reinstalled Chrome. I have cleared my browsing data. Appears many others have had the same problem. What is going on?

Hey, @w4nho! Let's help figure out why you're unable to access your email via Chrome. 

Thanks for letting us know what you've already done to try troubleshooting your browser. 

We recommend that you try checking your IMAP email settings to ensure that you're using the correct server. 

In addition to that, you may need to check out our article about using Oauth and Secure Mail Keys to access your email.

If you prefer to use an email app that isn’t compatible with OAuth, you’ll have to create a special code called a secure mail key. You’ll use this secure mail key instead of your AT&T password when you set up an email app.

Let us know if this helps. If not, we'll have to dig a littler deeper into potential troubleshooting options.

Lacey, AT&T Community Specialist 

I have using Yahoo mail via Chrome for year. I have a secure account key established. Why did it stop out of no where? Apparently many others are having same difficulty. I just established a new currently.com email and it behaves the same way. There is something odd that I can view email with Microsoft Edge and not Yahoo.  It has to do with the sign on page. You cannot reset password because cannot sign in. Sign in or "log in" immediately goes to "log out" and says something is wrong. Thanks

Thanks for trying our suggestions, @w4nho! 

Since that didn't help, we'll need to speak privately in a direct message, so we can take a closer look at your email settings. Please check the direct message inbox in the top right corner of the screen. We'll be messaging you there shortly.

Raiden, AT&T Community Specialist 

While trying to get the same email issue resolved, I have been hung up on, passed to wrong numbers and been pushed into an endless black hole of no customer service for hours upon hours.

Via their forum, they stated:

In their response they also claim there are no options to reset my password which isn't true. They have my cell number but the codes aren't sending to it.

Thank you for sharing those details with me! I've doubled check our systems, and I see that there are no options available to reset your password aside from the email address you're unable to access and the home address you no longer live at. Since your recovery options aren't up-to-date, I won't be able to reset your password. We also do not have the ability to change/edit any of your current information, and we're unable to bypass this. I do understand that this must be frustrating and inconvenient, and I wish there was more I could do to help. If you'd like, you can create a new email for free by visiting: https://www.att.com/support/article/email-support/KM1232207/ Please feel free to reach back out if you need help in the future. Thank you for contacting the AT&T Community Forums!

So far, these are the numbers I've been transferred to and each time, after I have to re-explain myself for the umpteenth time, the person transferring me insists, that "yes, this time, it's the correct number to help you". 

800-288-2020

855-866-4288

800-331-0500

877-200-8555

877-267-2859

I've currently been on hold for 27 minutes and suspect the customer service agent has disconnected me yet again. This usually occurs after they say "let me check with upper management" or something similar and "I'll be be back shortly". It's like some wicked game they're playing with customers:

This is typical with AT&T and why we canceled service after 20 plus years of being loyal customers for phone, cell, internet and tv.

Hope they’re able to resolve your issue or that one of those numbers help!

Yahoo Mail is again working. No change on my end. Apparently the problem was on the Yahoo mail end.