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Natalie38's profile

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Sunday, August 14th, 2022 4:24 PM

Logged out of SBCGlobal.Net email and can’t login again

My email account has been working fine for a few years. But on Friday it logged me out of my iPhones Mail app. Since then I’ve tried to log back in using the Safari Browser on my phone, Chrome and Safari on my desktop and the message I keep getting is;

The limit for unsuccessful sign-in
attempts has been reached. Select
Forgot user ID or Forgot password to
restore access.
CARE CODE: 205.2 [LU0031

I tried this on Friday morning, and again this Sunday morning and I keep getting the same message. I know my pw, however I do not know my security questions. I set those up 10+ years ago so I am unable to go through that recovery process. 

I tried calling ATT Technical support but was unable to get any help from them. 

Accepted Solution

Official Solution

Community Support


232.3K Messages

2 years ago

Let's get you logged back into your email again, @Natalie38.


If you're getting a care code error when signing in to your email, we recommend either waiting 24 hours before trying again or resetting your email password to regain access.

You can reset your email password by following these steps:

  1. Go to
  2. Select Forgot password?
  3. Fill out the password info.
  4. Choose security questions or temporary password and follow the prompts. If you choose a temporary password, we’ll let you know where we sent it.
  5. Create your new password.

Resetting your email password should allow you to log back in without issue.


Let us know how the steps above work for you!


Olajide, AT&T Community Specialist

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