Lockout of Pacbell.net email

Hi there, @bebewinky! We understand the importance of being able to access your email, and want to help.

The first step we recommend taking is to try resetting your password. This can help to re-sync your account and potentially allow you to gain access again. Here's what you'll need to do: 

1. Go to reset your password.
2. Enter your user ID and the last name associated with your ID.
3. Choose your verification method and follow the prompts.
4. Enter and confirm your new password.

If you're still unable to access your email after that, let us know. We may need to move this conversation to a more private space so that we can check for password reset options on our end. 

Lacey, AT&T Community Specialist 

Doesn’t work as only zip code was the. verification on my account since it was a legacy account and never updated any backup email or phone as verification . This is where it gets frustrating i keep getting error code 201lu100 the rep even told me there is nothing they can do since att does not allow them to provide pin to reset after verification or zip code 

Thanks for sharing that information with us, @bebewinky. 

In order to further assist with getting you into your email account then we'll need to meet you in a DM. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums). Once you're there, we can continue this over the phone or in chat if you'd prefer. 

We look forward to hearing from you. 

Robert, AT&T Community Specialist

Hello. Apologies did not see the update. The chat was closed. How do i reopen the case?