New Member
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2 Messages
Locked out of Subaccount and can't access email or change password
My wife forgot her password and did not set up any of the backdoors (phone number or alternate email account). I see there is a password change feature in the managing sub accounts section of the master account that I have access to but it looks like you need the sub account password to change it.
Tried calling in yesterday and talked to 3 people for about 1 1/2 hrs and was told to look for a callback but did not receive one.
Can anyone help?
Thanks in advance
Accepted Solution
Official Solution
ATTHelp
Community Support
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225.1K Messages
7 months ago
Hello, billynoshoes.
Without a recovery email or phone number, there's nothing for us to send a temporary password to. We recommend resetting the password with the Forgot password option:
Once she's signed in, we recommend creating security questions and answers and setting up text messages for password resets.
If you need help with anything else, let us know.
Aminah, AT&T Community Specialist
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BigPineTrace
New Member
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2 Messages
7 months ago
I have the same problem. I can see my sub account but cannot manage it. I gave the email address to my wife years ago and it just stopped working 1 month ago. I cant reset anything because it ask very old security questions. I opened up a ticket number but the person that called left a message and I only got part of a number for the Digital assistance Center.
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ATTHelp
Community Support
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225.1K Messages
7 months ago
Hello @BigPineTrace, we know how important it is to have access to your email account, and we'd be happy to help you.
In order to further help with getting you into your email account, we'll need to meet in a Direct Message. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).
We look forward to hearing from you.
Demetria, AT&T Community Specialist
(edited)
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billynoshoes
New Member
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2 Messages
7 months ago
What about me Demetria? It's my message thread.
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BigPineTrace
New Member
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2 Messages
7 months ago
Someone from at&t called me back from the Digital Assistance Center and helped me with the password reset. I had to fill out the form on line that they referred me to fill out. Got the email fixed.
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