Locked out of sbcglobal.net email and can't reset the password ... need help!

Let's get you into back into your email, @maryrileyw.

First, we suggest clearing your cache and cookies, as this can clear any saved settings / data that may be interfering with your sign-in.

If you haven't already, we recommend resetting your password. Even if you're entering the correct information, this can still help by re-syncing your email. 

1. Go to att.com/myatt.
2. Select Forgot password?
3. Fill out the password info.
4. Choose security questions or temporary password and follow the prompts. If you choose a temporary password, we’ll let you know where we sent it.
5. Create your new password.

We also recommend using Currently, as this is AT&T's preferred method for using our email services.

Please give the above steps a try, and let us know if that helps.

Daniel, AT&T Community Specialist

Hi Daniel! 
With the password reset I am still in this never ending loop is signing in, the password being accepted, a verification code being sent to my phone, and once I enter that code I am signed out again. 

@maryrileyw, since you were not able to reset it on your own, we will need to look into manually resetting your password for you.  We will need to meet in a Direct Message to further assist on this matter. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).  We will be messaging you shortly.

Daniel, AT&T Community Specialist