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Someone_Fix_It_Please's profile

New Member

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2 Messages

Wed, Aug 3, 2022 10:29 PM

Locked Out of Email

I'm locked out of my email account, the password I have on file doesn't work, the security questions to reset the password don't work, calling into AT&T someone finally answers and says something like they can't access data or help so call back in 24 to 48 hrs and then hangs up. I can't not have access to my email. 

ATTHelp

Community Support

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200.3K Messages

2 m مضت

Let's get you back to into your email account, @Someone_Fix_It_Please.

 

Based on the information you've provided to us, we will need to bring you into a DM for further assistance to get you into your email. Please check the message icon in the upper portion of the page and reply.

 

We look forward to hearing from you.

 

Robert, AT&T Community Specialist

New Member

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2 Messages

2 m مضت

I do not understand how AT&T can lock people out of their account and then expect me to remember an account number I haven't had in years. The escalation path suggestion is to call a number that hangs up on you. This is an AT&T problem and apparently they don't have a solution. Just forewarning others not to expect a resolution if you don't have an active AT&T product account. 

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