Pre-order the New Samsung Galaxy Z Flip4 & Galaxy Z Fold4 and, for a limited time, get twice the storage and a free case!
Need to update email settings?
wnstanton218's profile

New Member


1 Message

Mon, Jun 27, 2022 11:19 PM

Locked out of email

I have an att email at [email scrubbed].  When I switched cell phones it did not transfer my password and I do not remember it.  When I go to reset my password it asks me security questions that I do not remember the answer to and it does not give me an option for a temporary password.  Can you please help me access my email account?  Thank you!


Community Support


196.1K Messages


Let's get you into your email, @wnstanton218


Since you're unable to reset it yourself, we'll need to speak privately to reset it. Please check the direct message inbox in the top right corner of the screen. We'll be messaging you there shortly. 


In the future, we recommend updating your security questions, so you can do this on your own next time. 

  1. Go to Profile and then Sign-in info.
  2. In the Online security questions section, select Change security questions.
  3. Complete and save your security questions and answers.

Keep an eye out for our DM!


Raiden, AT&T Community Specialist 

Need help?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.