Contributor
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1 Message
Locked out of bellsouth.net email
I'm locked out of my bellsouth.net email address. I can't remember the password and apparently none of the responses for my security questions are correct. I've still got access to my emails on my iPhone though. When trying to reset my password, it always defaults to answering security questions. It doesn't give me the option to get a temporary password. I've tried regaining access for months. Is there anything I can do?
I'm not a current customer so I don't think I can even contact AT&T.
Accepted Solution
Official Solution
ATTHelp
Community Support
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195.5K Messages
4年前
Hello @dartanian300,
Not to worry, we have you covered! To learn more about resetting your forgotten password check out this great https://soc.att.com/2JiOZpk Email support article! Additionally, since this is a free email account you can contact our support team directly at 1-877-267-2988 for more information. We hope this helps!
James C., AT&T Community Specialist
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Grimm
New Member
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2 Messages
5分前
8 days and I still can not find a way to access my bellsouth.net email. After a dozen long hold phone calls to no one who could help or who would take responsibility for helping me, they told me I had to go to an At&t store, which I did and pretty much got laughed out of the Jupiter Fl. store, he said we are all franchises and cant help??? Im so confused and frustrated now, If I have to pay a tech. I will, I have some real problems now because of missing emails, please help guide me as no one else has been able to.
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ATTHelp
Community Support
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195.5K Messages
5分前
We understand how important emails are and we're happy to help, @busted39.
We recommend resetting your password to resync your account. To reset your password:
If that does not help, let us know:
We will be looking forward to your reply. (We recommend opening a new post because this is a 3 year post and can get closed).
Elmi, AT&T Community Specialist.
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Grimm
New Member
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2 Messages
5分前
Not sure where to start a new post on this forum, I already created a new password with a little difficulty but managed. When I try to log on on my laptop or Ipad it ask for email address, I put it in, it ask if I am a robot, I answer no, it then says its sending a code to my email which I have seconds to access to an email I can not get into. My android opens the app but no new emails for over a week and pretends to let me create and send an email but goes nowhere...
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ATTHelp
Community Support
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195.5K Messages
5分前
Thank you for the update, @Grimm.
Due to improved security of the AT&T mail, you will need to create a secure mail key to access your email through an email app or mobile device.
If that does not work, let’s meet in a Direct Message to further look into your email (it’s the chat icon next to the bell icon in the upper right corner of the Forums).
Elmi, AT&T Community Specialist.
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BlazeDN
New Member
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1 Message
22日前
I am having the same issue. Just the same loop of password errors and security question errors.
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tonydi
ACE - Guru
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6.1K Messages
22日前
I'm moving this whole thread to the Email forum.
@BlazeDN Now that you're in the right forum, take a look at the list of posts here and you'll see many hundreds of others with the exact same issue. Check out a few and you'll see there's no fix at this point and AT&T's "workaround".
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