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dartanian300's profile

Contributor

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1 Message

Tue, Sep 11, 2018 11:52 AM

Locked out of bellsouth.net email

I'm locked out of my bellsouth.net email address. I can't remember the password and apparently none of the responses for my security questions are correct. I've still got access to my emails on my iPhone though. When trying to reset my password, it always defaults to answering security questions. It doesn't give me the option to get a temporary password. I've tried regaining access for months. Is there anything I can do?

 

I'm not a current customer so I don't think I can even contact AT&T.

Accepted Solution

Official Solution

ATTHelp

Community Support

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195.5K Messages

4年前

Hello @dartanian300,

 

Not to worry, we have you covered! To learn more about resetting your forgotten password check out this great https://soc.att.com/2JiOZpk Email support article! Additionally, since this is a free email account you can contact our support team directly at 1-877-267-2988 for more information. We hope this helps!

 

James C., AT&T Community Specialist

New Member

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2 Messages

5分前

8 days and I still can not find a way to access my bellsouth.net email. After a dozen long hold phone calls to no one who could help or who would take responsibility for helping me, they told me I had to go to an At&t store, which I did and pretty much got laughed out of the Jupiter Fl. store, he said we are all franchises and cant help??? Im so confused and frustrated now, If I have to pay a tech. I will, I have some real problems now because of missing emails, please help guide me as no one else has been able to. 

ATTHelp

Community Support

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195.5K Messages

5分前

We understand how important emails are and we're happy to help, @busted39.

 

We recommend resetting your password to resync your account. To reset your password:

  1. Go to Myatt.
  2. Select Forgot password.
  3. Fill out the password info.
  4. Choose security questions or temporary password and follow the prompts.
  5. If you choose a temporary password, we’ll let you know where we sent it.
  6. Create your new password.

If that does not help, let us know:

  1. What happens when you try to log in?(Wrong password, Locked due to too many log in attempts). 
  2. Are you getting an error message or error code?(This will tell us what the issue is). 

We will be looking forward to your reply. (We recommend opening a new post because this is a 3 year post and can get closed). 

 

Elmi, AT&T Community Specialist. 

New Member

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2 Messages

5分前

Not sure where to start a new post on this forum,   I already created a new password with a little difficulty but managed. When I try to log on on my laptop or Ipad it ask for email address, I put it in, it ask if I am a robot, I answer no, it then says its sending a code to my email which I have seconds to access to an email I can not get into. My android opens the app but no new emails for over a week and pretends to let me create and send an email but goes nowhere...

ATTHelp

Community Support

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195.5K Messages

5分前

Thank you for the update, @Grimm.

 

Due to improved security of the AT&T mail, you will need to create a secure mail key to access your email through an email app or mobile device.

 

If that does not work, let’s meet in a Direct Message to further look into your email (it’s the chat icon next to the bell icon in the upper right corner of the Forums). 

 

Elmi, AT&T Community Specialist. 

New Member

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1 Message

22日前

I am having the same issue. Just the same loop of password errors and security question errors. 

tonydi

ACE - Guru

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6.1K Messages

22日前

I'm moving this whole thread to the Email forum.

@BlazeDN    Now that you're in the right forum, take a look at the list of posts here and you'll see many hundreds of others with the exact same issue.  Check out a few and you'll see there's no fix at this point and AT&T's "workaround".

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