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temp_01's profile

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1 Message

Thu, Jun 23, 2022 3:58 PM

Locked out of account, don't remember the security questions.

Hello, my family has used an account since the early 2000s, and now we are locked out of the account. None of our devices are able to log in and we consistently get "CARE CODE: 205.2 [LU003]" when we try. We don't remember the security questions to log in, any help would be appreciated.


Community Support


195.6K Messages

2 m前

Let's get you logged back into your email, @temp_01.


If you're currently locked out of your email and don't remember your security questions, you should still be able to reset your password by using your alternate contact method:

  1. Go to
  2. Select Forgot password?
  3. Fill out the password info.
  4. Choose temporary password and follow the prompts. We’ll let you know where we sent it.
  5. Create your new password.

Let us know how these steps work for you!


Jarod, AT&T Community Specialist

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