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Need to update email settings?
valleyf's profile

New Member


1 Message

Monday, June 27th, 2022 11:16 PM

Larry: log me out every 30 minutes

Since last week, every time I log-in to my account on (formerly, it requires me to re-log-in about an hour later.

How can I fix this?

Thank you

Community Support


220.9K Messages

1 year ago

Let's make sure you stay logged in, @valleyf


First we recommend following some of our email troubleshooting steps to see if it's being caused by your browser.

  • Open your AT&T Mail in a different web browser. For example, if you normally use Google Chrome®, try Firefox®.
  • Verify that your browser accepts cookies. Then, clear your cookies and cache. You’ll find this info in your browser's Preferences, Settings, or Options menu.
  • Enable JavaScript, and make sure it’s up to date. You’ll find it in your browser settings or options.
  • Disable browser tools or add-ons to see if they’re causing issues with email access.
  • Enable Adobe Flash Player, and make sure it’s updated.
  • Check on the settings of your firewall, antivirus programs, and anti-spyware software. They can cause a conflict with email programs and web browsers. Disable them one at a time and try to access your email. Don't forget to turn them back on once you know they aren’t causing the problem.

You may also want to try resetting your email password. Even if you know the correct password, this can still help since it will sync your email. 

  1. Go to
  2. Select Forgot password?
  3. Fill out the password info.
  4. Choose security questions or temporary password and follow the prompts. If you choose a temporary password, we’ll let you know where we sent it.
  5. Create your new password.

If this doesn't help, please let us know if you're getting a specific message or error code. This will help us narrow down the cause and let us know how to proceed.


Raiden, AT&T Communtiy Specialist 

ACE - Guru


9.9K Messages

1 year ago

Moving this whole thread to the Email forum.

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