I would like to delete my primary ATT account

Hi, @dlaws93. You've come to the right place. We can definitely point you in the right direction to delete your account.

You can delete an AT&T email address if it's not connected to a paid AT&T service or if it’s been 30-60 days since service cancellation or disconnect.

We recommend that you follow the instructions provided on how to permanently delete your email:

1. Go to Profile Tab.
2. Select Contact info.
3. Select the Email tab.
4. Under Free AT&T email account, select Manage. If you don’t see that option, your email account can’t be deleted.
5. Next to Member ID, select Delete Account. Select OK.
6. Confirm that the Status at the bottom of the User Information section now reads Disabled. Your email account has been deleted.

Let us know if this information was helpful.

Yomi, AT&T Community Specialist

@ATTHelp I do not see "Contact Info" after clicking on "Profile". I only see "Sign In Info" and "My Linked Accounts".
To be clear I want to delete the entire account, e-mail included.

Hi, dlaws93.

We can only assist with deleting your email address. If you need to cancel your service account as well, you'll need to call 800-288-2020, then wait until the account has been cancelled for 30-60 days, as Yomi mentioned earlier.

If you just need to delete the email, let us know, and we'll see if we're able to do it for you.

Aminah, AT&T Community Specialist