Check out AT&T's Valentine's Day Gift Guide for ideas & deals on the new Samsung Galaxy S23!
Need to update email settings?
leonm47's profile

New Member

 • 

2 Messages

Monday, November 28th, 2022 2:09 PM

I have to use the forgot email each time I use my email also they say my security answers are wrong and thay are not.

I have to use the forgot email each time I use my email also they say my security answers are wrong they are not. This has become quite annoying. I'd switch to another email but I've had this so long and it would be such a hassle.

ATTHelp

Community Support

 • 

207.9K Messages

2 months ago

Hey there @leonm47. We understand yoru frustration, and would be happy to help you with logging into your email account.

 

To get started, we'd recommend clearing the cache and cookies from the device you're using. There could be saved data that is interfering with your login process that is making it to where you have to use the "forget email" option every time.

 

Also, does this happen on one device or multiple devices? This will help us determine what further troubleshooting steps we'll need to take.

 

Let us know if this helps.

 

Robert, AT&T Community Specialist

New Member

 • 

2 Messages

2 months ago

Clearing the Cache didn't help this is a new computer. Yes, it happens on all my devices, phone, tablet, and computer.

ATTHelp

Community Support

 • 

207.9K Messages

2 months ago

Thanks for sharing that information with us @leonm47.

 

In order for us to further help with your email account, we'll need to meet you in a DM and gather some information to take a closer look for you. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums).
 
We look forward to hearing from you. 
 
Robert, AT&T Community Specialist
Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.